Right to information request
Last published 12 Feb 2018
On 1 July 2010, the new Government Information (Public Access) Act 2009 (GIPA Act) replaced the Freedom of Information Act 1989 (FOI Act).
What is ‘Right to Information’ about?
The GIPA Act is designed to promote fair, transparent and open government for the people of New South Wales. The Act also gives members of the public a legal right to request information held by a Government agency.
FACS Housing will publish as much information about our business as possible on our access to information pages. Here you will find information relating to our functions, policies and other information that may be of interest to you.
What kind of information can I access?
Some of the information you can request from FACS Housing may include information relating to:
- your tenancy
- a service you have received from us
- information of a non-personal nature (such as our policies)
How can I access information held by FACS Housing?
You can either make an informal or formal request for information.
As part of an informal request for information, you can ask for a copy of:
- your Tenancy Agreement with FACS Housing
- Property Condition Report relating to your tenancy
- your Rental Account Statement
- your housing assistance forms
- your correspondence with FACS Housing
- information from our website
- information that has been made publicly available in the past.
A formal access application is required when the information you want:
- is not already published
- relates to your entire tenancy record
- is not available in response to an informal request for access to information.
We do not have to release information as part of an informal request for information. If you make an informal request, conditions do apply. For more information see our Right to Information Policy.
Do I have to fill out a form to access information?
All forms are available online or from any local FACS Housing office.
Information that has been made publicly available or information on the FACS website will not require an application form.
If you wish to make an informal request for access to information, you will need to fill out an informal request for information form. This form may be lodged at any local FACS Housing office or with the Right to Information Unit at FACS Housing.
You will need to fill out a formal access application form for all formal requests for information. This form should be lodged directly to the Right to Information Unit.
Right to Information Officer
Right to Information Unit
Department of Family and Community Services
Locked Bag 4028
Ashfield NSW 2131
What happens after I lodge my form?
If you have lodged an informal request for access to information, it will be processed within 10 working days.
If you have lodged a formal access application, it will be processed within 20 working days.
Are there any fees or charges?
There are no fees or charges for informal requests for information.
You may be eligible for a 50% discount on processing charges if you:
- hold a valid Pensioner Concession Card
- hold a valid Healthcare Card
- are a full-time student
- are from a non-profit organisation.
An advance deposit of up to 50% of the total estimated processing charge may be requested by FACS Housing. We will advise you if this is necessary.
|Type of information||Application fee||Processing charges|
|Access to information of a personal nature||$30.00||The first 20 hours is covered by the application fee after that there will be a charge of $30.00 per hour|
|Access to information of a non-personal nature||$30.00||A processing charge of $30.00 per hour applies for nonpersonal information|
|Internal review of a decision||$30.00||Not applicable|
Can I appeal a decision?
You cannot appeal a decision that is made in response to an informal request for information.
You are able to appeal a decision in relation to a formal request for information. Your options are an:
- internal review
- independent review conducted by the Information Commissioner
- independent review conducted by the NSW Civil and Administrative Tribunal.
You can request an internal review within 20 working days of receiving a decision. Fees and charges will apply. An internal review application form is available online or from any local FACS Housing office.