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Language support

Equal access to FACS information

If you are of Aboriginal or Torres Strait Islander descent and wish to speak to an Aboriginal staff member regarding Housing, please call 1800 422 322 and let the operator know and they will arrange this for you. (Monday to Friday: 8.30 am - 4.30 pm)

FACS wants to ensure no-one is disadvantaged because they do not speak English or have difficulty speaking English or because of their cultural or religious background.

If this sounds like you, we have provided translated information to help you learn more about us and our services in the following languages:

Information in your language


Interpreter and translation services

FACS has an obligation to provide qualified and trained interpreters when conducting interviews, discussing complex matters, or when dealing with sensitive issues.

  • In most cases, family and friends cannot act as interpreters but can stay during an interview or meeting to provide support
  • Family and friends can only act as an interpreter if staff cannot obtain a qualified telephone or on site interpreter.

If you need help because English is not your first language, use the interpreting and translation services below:

For housing matters
Call All Graduates Translating and Interpreting Service, for the price of a local call phone on 1300 652 488.
Someone from All Graduates will phone the relevant housing provider and interpret for you for free.

For other matters
Call Translating and Interpreting Service (TIS National) on 131 450.
The service covers more than 150 languages.  There is no charge for the service

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