Working with us

News, policies, resources, tools and other information for services providers contracted to deliver human services.

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Partnering Newsletter

Information to help you stay up-to-date with news and changes to the way we work with service providers.
- Partnering quarterly newsletter
  
  Information to help service providers stay up-to-date with news and any changes relating to how we work with the sector.
How we work with you

Our charter, glossary, generic contracting policies and other resources that describe our working relationship with service partners.
- Charter for working with contracted service providers
  
  This charter conveys the principles, values, commitments and expectations of DCJ’s working relationship with service providers to achieve positive outcomes for individuals, families and communities.
- Glossary for funded contract management
  
  Definition of the terms used in the Funded Contract Management Framework.
- Pricing, procuring and contracting human services
  
  An overview of DCJ’s standard practices for engaging service providers to deliver human services that meet the needs of individuals, families and communities in NSW.
- Unspent funds
  
  This states the requirements for returning or retaining unspent funds for human services contracts. These requirements are effective from 19 July 2023.
- Aboriginal Community-Controlled Organisations
  
  How DCJ defines an Aboriginal Community-Controlled Organisation (ACCO), how we determine whether an organisation is an ACCO, and our requirements for reporting on ACCOs.
- Maintaining secure information and notifying us of information security incidents
  
  The obligations and requirements for service providers to maintain secure information, and notify us when an actual or suspected information security incident is detected. This policy applies to all electronic and physical data storage.
Access to our shared portals

Information about and access to the Contracting Portal, CHIMES Portal, and disability services portals.
- Contracting portal
  
  Direct access to funding payment and contracting information for child and family, community inclusion and homelessness providers.
- CHIMES Portal
  
  The CHIMES Portal allows community housing service providers to: maintain their contact details, access forms and applications submit reports, complete Performance Action plans.
- Restrictive Practices Authorisation portal
  
  The Restrictive Practices Authorisation outlines principles and requirements for Registered NDIS Providers and Practitioners in NSW when providing behaviour support services that include restrictive practices to persons receiving funded supports through NDIS.
How we procure and contract human services

Information, policies and resources to support procurement and contracting activities for human services.
- Pricing, procuring and contracting human services
  
  An overview of DCJ’s standard practices for engaging service providers to deliver human services that meet the needs of individuals, families and communities in NSW.
- DocuSign and electronic signatures for human services contracts
  
  Information for service providers about using DocuSign to electronically sign human services contracts with DCJ.
- Authorised signatories for DCJ contracts and other legal documents
  
  Information for service providers to clarify the requirements for authorised signatories (and their delegates) for contracts and other legal documents.
- Human Services Agreement (HSA)
  
  Information for service providers about the standard contract for human services in NSW. The HSA is formally called the Agreement for Funding of Services, but is commonly referred to as ‘the HSA’ for easy reference.
Our funded contract management resources

Contracting resources for services providers in our child and family, community inclusion, and homelessness programs. Includes an overview of funded contract management, annual accountability, subcontracting, complaint handling and more.
- A–Z policies, guides, fact sheets and forms
  
  An A–Z of all funded contract management-related policies, guides, fact sheets and forms for DCJ service providers.
- About the Funded Contract Management Framework
  
  A summary of the framework, and its scope.
- Annual accountability
  
  Annual accountability requirements, information about the process, and resources to assist with preparing submissions. Annual accountability applies to DCJ service providers that deliver funded contracts.
- Contracting issues and complaints
  
  Making complaints to us, and your responsibilities for resolving complaints and protecting whistleblowers. How we handle complaints and deal with allegations of misconduct.
- DCJ interest in service provider working arrangements
  
  An outline of common service provider working arrangements — subcontract, consortium and joint working arrangement — and our interest in each.
- Joint working arrangements
  
  Information about joint working arrangements, and how they may affect the contract with us.
- Mergers, acquisitions and amalgamations
  
  Information for service providers contracted by us, about the implications of a merger, acquisition, amalgamation or similar change of control, and the requirements for notifying us.
- Subcontracting
  
  Information for service providers contracted by us, about the additional responsibilities and obligations of subcontracting, and the requirements for obtaining consent to subcontract.
- Unspent funds policy
  
  An overview of DCJ’s standard practices for engaging service providers to deliver human services that meet the needs of individuals, families and communities in NSW.
Other resources

Links to useful information and resources to assist with contract management.
- Australian Charities and Not-for-profits Commission (ACNC)
  
  Useful information to help charities understand and meet their obligations through information, advice and guidance.
- BNG NGO Service Online
  
  Online services for Australian NGOs and service provider organisations, including Standards & Performance Pathways and Management Support Online.
- It's Your Business
  
  Governance and financial management information.
- National Standard Chart of Accounts
  
  DCJ uses the National Standard Chart of Accounts for financial documentation with its funded service providers.
- NGO Capability Building Tool
  
  Tool co-designed by NGOs and the NSW Government to help NGOs self-assess their capability and performance standard.
- Peak bodies
  
  Peak bodies funded by DCJ.
- Not-for-profit Law
  
  Resources and legal help for community organisations, from Justice Connect.
- Disaster recovery for community services organisations
  
  The Office of Emergency Management provides a simple toolkit aimed at helping community services providers understand their risks in a disaster situation and how to take some simple steps to get ready.
Support and training

For support, your DCJ contract manager is main point of contact. Get district office contact details, find out who else to contact for assistance, and see the training resources available.
- District office contacts
  
  Telephone numbers and email addresses for DCJ district offices.
- Funded contract management contacts
  
  Contacts to assist you with matters related to funded contract management.
- Change Together program
  
  A free practice learning program for eligible Family Preservation, Targeted Early Intervention, and Family Support and Connect practitioners.
- NGO Learning Centre
  
  A free website that provides accessible training and resources for non government organisation employees who work with children, young people, families and communities in NSW.
- ACNC - Online learning
  
  A free online learning program designed to support leadership and accountability in the charity sector. It aims to boost the skills and expertise of a charity’s board or committee members as well as other leaderships positions, to effectively perform in the role.
- Make a contracting complaint, allegation of misconduct, compliment or suggestion
  
  Information for service providers and their staff to make a contracting complaint, allegation of misconduct, compliment or suggestion: who to contact, with details of how to contact them.
- Keep updated on cyber security
  
  Information and resources to assist service providers understand NSW and Commonwealth privacy laws, your obligations and responsibilities as a DCJ contracted service provider, and give you tactics that may help you protect your organisation.
- Keep updated on important information about COVID-19
  
  Information and resources to assist service providers in working with DCJ on our COVID-19 response.

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Last updated: 20 May 2019

Working with us

Quick access

Browse Working with us

Partnering Newsletter

How we work with you

Access to our shared portals

How we procure and contract human services

Our funded contract management resources

Other resources

Support and training