Deliver housing services

Resources for affordable housing, community housing and tenancy support.

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Community housing providers

Resources and guidance for organisations providing community housing including how to access CHIMES and Rent It Keep It
- Services of community housing
  
  Understand how community housing services are provided in NSW
- Providing community housing
  
  Regulation, guidelines, products and services, resourcing agencies, standards and accreditation, compliance, performance management and more
- Resources for Community Housing Providers
  
  How to access the CHIMES Portal and also the Rent it Keep it training package
Affordable rental housing resources

For planners, developers, managers, renters, owners and others interested in affordable housing
- About affordable rental housing
  
  Understand what affordable housing is and who can access it
- Plan affordable rental housing
  
  Find planning agreements, housing snapshots, and understand how affordable housing levels are maintained in NSW
- Develop affordable rental housing
  
  Find grants and incentives for developing affordable housing and how to partner with community housing providers
- Manage affordable rental housing
  
  Find resources and tools to manage affordable housing in NSW
- Renting affordable housing
  
  Find a contact list for managers of affordable housing and information about applying
Contractor Portal

Login for information for Maintenance Contractors, PAS, Fire Safety, Building Engineering Services Contract and Scopers
- Contractor
- Maintenance Contractors
- PAS
  
  On this page you will find access to training documents and guidelines, clarification notes, contractor communication, and environmental assessment reference material
- Fire Safety
- Building Engineering Services Contract
- Scopers
Resources for housing service providers

Building Design and Product Requirements and Rent It Keep It - Training Package
- Building Design and Product Requirements
  
  The Design Standards establish the standards that all new housing and major refurbishments of existing housing for NSW Land and Housing Corporation must meet
- Rent It Keep It training package
  
  Rent it Keep it is a training package for a community or housing worker to use with their clients who may have issues with housing or living skills
- Private Rental Assistance Share It Kit
  
  The Share It Kit is designed for young people to foster practical knowledge and skills needed to maintain share accommodation
Tenant Participation Resource Services Program

For providers of services to tenants, and information on delivering the Tenant Participation Resource Services Program (TPRS).
- Tenant Participation Resource Services Program (TPRS)
  
  The Tenant Participation Resource Services Program (TPRS) is a FACS initiative to provide social housing tenants with increased access to information, advice and opportunities to more actively participate in processes related to their housing, as well as to engage in their communities
Assisted boarding houses

FACS is responsible for licensing and monitoring assisted boarding houses that accommodate 2 or more people with additional needs as defined by the Boarding Houses Act
- What is an assisted boarding house?
  
  Includes legal definition, relevant legislation, how the Act defines a person with additional needs, provision of disability supports, and NDIS eligibility
- General boarding houses and residents with additional needs
  
  What to do if a general boarding house is accommodating residents with “additional needs” as defined by the Boarding Houses Act
- NDIS and assisted boarding house residents under the age of 65
  
  The National Disability Insurance Scheme (NDIS) is available for all residents who are under the age of 65 who live in an assisted boarding house and previously received services funded by ADHC
- My Aged Care and assisted boarding house residents aged 65 years and over
  
  Support may be available through the Commonwealth’s My Aged Care system for residents aged 65 years and over who live in an assisted boarding house
- Screening Tool for Entry to Assisted Boarding Houses
  
  It is a requirement of the legislation, that all new residents who intend to live in an assisted boarding house must be first assessed using the Screening Tool
- Assisted boarding house policies, reports and guidelines
  
  Assisted boarding houses: factsheets, reports, policies, manuals, guides and forms, legislation, Good practice in ABHs, and Nutrition and Swallowing Policy
- Boarding house reform
  
  The Boarding Houses Act 2012 is subject to a statutory review and a report on the outcome of this review will be tabled in Parliament in 2018
- Assisted boarding houses feedback or complaints
  
  Make a complaint, comment, enquiry or provide positive feedback about boarding houses

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Last updated: 24 Sep 2019

Deliver housing services

Browse Deliver housing services

Community housing providers

Affordable rental housing resources

Contractor Portal

Resources for housing service providers

Tenant Participation Resource Services Program

Assisted boarding houses