Manage affordable rental housing

Managing affordable housing involves the standard property and tenancy management requirements of managing any rental housing. However, it also involves additional responsibilities around setting rent, letting properties to eligible households and meeting the requirements of the relevant affordable housing program.

In general, managing affordable housing involves:

• establishing and implementing rent policy
• determining household eligibility for affordable housing properties
• finding eligible tenants, managing applications and assessments and allocating properties
• managing eligible tenancies, including collecting rent and maintaining properties
• reviewing eligibility and managing a tenant’s exit if they are no longer eligible to stay in the property.

If you are managing affordable housing properties which were acquired using government funds or benefits, you will need to meet the requirements associated with that funding or benefit. These requirements will be outlined in funding contracts and/or in government endorsed guidelines and include criteria such as which households are eligible, how rents should be set and what information needs to be provided to the funding body.

Requirements may differ from program to program according to contractual arrangements, and your responsibilities will vary depending on whether you own the property or are managing it on behalf of, or in partnership with, another organisation.

All tenancy managers of affordable housing in NSW must comply with the Residential Tenancies Act 2010.