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MyHousing Online Services are simple and convenient online tools for housing clients. You can access your housing information and complete tasks online, in your own time.

Online services are available 24 hours a day, 7 days a week. All you need is a computer, smartphone or tablet with an internet connection.

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We release new services as we develop them, so check back often to see what's new.

Account and Information

You can view and manage your housing information online using the MyHousing Account and Information service.

The service lets you:

  • check the balance of your rent, water, Rentstart Bond Loan and other accounts
  • view and print your transaction history
  • update your contact details
  • view information about your application

To create an account, you need to have an email address and be the main:

  • applicant
  • tenant
  • Rentstart Bond Loan client
  • former tenant

You need to create a password for your account and provide personal details. We will ask you to enter your name, date of birth and a reference number.

You can find a reference numbers on letters from FACS Housing. You can enter a:

  • FACS housing client reference number (CRN)
  • payment reference number (PRN)
  • application reference number (ARN)

Go to MyHousing Account and Information

Help with the Account and Information service


eRepair lets you request a repair online if you are a FACS tenant and the repair is not urgent.

If your repair is urgent, please call the Housing Contact Centre on 1800 422 322

You don’t need to register to use eRepair. The service uses pictures to help you find the repair you want to report. You can also add details about what needs to be fixed before you submit the request.

You can request up to 5 different repairs at once. When you’re ready to lodge your request, you’ll be asked to enter your name, address and contact details. You’ll get an email or SMS when your repair request has been reviewed.

Go to eRepair

Learn more about requesting repairs


ePay is a safe and secure way to pay your tenancy charges online.

You will need your Rent Payment Reference to use the ePay service. You can find your Rent Payment Reference on your tenancy agreement or your quarterly statement.

You can make payments for:

  • rent
  • water usage
  • tenancy bond
  • tenant repair costs
  • combined former debt
  • miscellaneous

Go to ePay

See all payment options

Application for Housing Assistance

You can apply for housing assistance online, there’s no need to bring your documents into an office.

The online form lets you apply for all types of housing assistance with one application form. This includes:

You need to have a personal email account and set a password so you can access your application.

When applying you can:

  • save, exit and return to your form anytime within 30 days.
  • upload and attach any supporting documents.
  • confirm your personal details like identity and income online.

If you have submitted your application and things have changed, you'll need to let us know.

Apply for Housing Assistance online

Help with the online housing assistance form

View or change your application online.


We’ve made it easier for you to access your housing letters.

The eLetters service lets you:

  • receive your letters quicker
  • view, print or save letters
  • keep your letters safe
  • reduce your paper use

If you are a main applicant or a tenant and have provided us with your email, we'll send a secure link to your email inbox to view your letter online.

You may also receive a small number of letters by SMS if you've provided a mobile phone number.

It's important that you keep your contact details up to date so we can provide you with a quick, secure and convenient way to receive letters.

You can update your contact details quickly in eLetters.

Update letter delivery preferences

eLetters FAQs

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