Your rights and responsibilities
The tenancy agreement you signed is a legal document that sets out the rights and responsibilities between a tenant and DCJ Housing. Tenants and DCJ Housing have to comply with the Residential Tenancies Act 2010.
You have certain rights that DCJ Housing will ensure are respected.
- you are informed of all decisions that DCJ Housing makes about your tenancy, including rent, reviews, applications for additional occupants, relocations and transfers
- DCJ Housing will explain your tenancy to you, including how much rent and water you will pay and whether you are eligible for a subsidy
- you are given copies of all documents that you need for your tenancy
- DCJ Housing policies and procedures are clearly explained to you
- you can ask for an interpreter if needed. You can also ask for someone to act on your behalf (an advocate)
- DCJ Housing gives you the required notice of a breach of your tenancy agreement
- DCJ Housing gives you notice to vacate if your tenancy is to end
- you are treated fairly and respectfully in all decisions and dealings with DCJ.
Clean, Safe and Habitable Home
- DCJ Housing will ensure your home is clean, safe and habitable when you move in and will arrange for appropriate repairs and maintenance during your tenancy
- your home will have adequate security and a working smoke alarm. Repairs to a smoke alarm can only be carried out by DCJ Housing
- you can keep pets as long as they are suitable for your home, not a restricted breed, and not a nuisance to neighbours nor a health hazard.
Visiting your Property
- DCJ Housing will visit your home with your permission and within the terms of your tenancy agreement
- DCJ Housing may enter your property in emergencies, to do urgent repairs, check smoke alarms and address health and safety issues. Where possible, we will seek your consent first
- for more information, please go to: Visiting your home.
Safety and Welfare
- DCJ Housing fulfils its obligations to refer child protection issues to the appropriate authorities
- you are able to end your tenancy immediately if you are in circumstances of domestic and family violence and are not the perpetrator
- you have the right to enjoy your home peacefully.
Reviewing Decision and Appealing Outcomes
- you are able to raise any issues you have, with your local office and through DCJ Housing’s client feedback service
- you are able to ask for decision reviews through DCJ Housing appeals process and the Housing Appeals Committee
- under some circumstances, you are able to apply to the NSW Civil and Administrative Tribunal (NCAT) if you believe DCJ Housing has breached the tenancy agreement with you.