Skip to Content

Your rights

You have certain rights that DCJ Housing will ensure are respected.


  • you are informed of all decisions that DCJ Housing makes about your tenancy, including rent, reviews, applications for additional occupants, relocations and transfers
  • DCJ Housing will explain your tenancy to you, including how much rent and water you will pay and whether you are eligible for a subsidy
  • you are given copies of all documents that you need for your tenancy
  • DCJ Housing policies and procedures are clearly explained to you
  • you can ask for an interpreter if needed. You can also ask for someone to act on your behalf (an advocate)
  • DCJ Housing gives you the required notice of a breach of your tenancy agreement
  • DCJ Housing gives you notice to vacate if your tenancy is to end
  • you are treated fairly and respectfully in all decisions and dealings with DCJ.

Clean, Safe and Habitable Home

  • DCJ Housing will ensure your home is clean, safe and habitable  when you move in and will arrange for appropriate repairs and maintenance during your tenancy
  • your home will have adequate security and a working smoke alarm. Repairs to a smoke alarm can only be carried out by DCJ Housing
  • you can keep pets as long as they are suitable for your home, not a restricted breed, and not a nuisance to neighbours nor a health hazard.

Visiting your Property

  • DCJ Housing will visit your home with your permission and within the terms of your tenancy agreement
  • DCJ Housing may enter your property in emergencies, to do urgent repairs, check smoke alarms and address health and safety issues. Where possible, we will seek your consent first
  • for more information, please go to: Visiting your home.

Safety and Welfare

  • DCJ Housing fulfils its obligations to refer child protection issues to the appropriate authorities
  • you are able to end your tenancy immediately if you are in circumstances of domestic and family violence and are not the perpetrator
  • you have the right to enjoy your home peacefully.

Reviewing Decision and Appealing Outcomes

  • you are able to raise any issues you have, with your local office and through DCJ Housing’s client feedback service
  • you are able to ask for decision reviews through DCJ Housing appeals process and the Housing Appeals Committee
  • under some circumstances, you are able to apply to the NSW Civil and Administrative Tribunal (NCAT) if you believe DCJ Housing has breached the tenancy agreement with you.
Was this content useful?
Your rating will help us improve the website.
Last updated: 06 Feb 2023