Rent and other Tenancy charges
Last published 01 Nov 2018
DCJ charges market rent for all of its properties. All tenants living in dwellings owned or managed by DCJ are required to pay rent. This is in accordance with the provisions of the Residential Tenancies Act 2010 and the Housing Act 2001.
DCJ may grant a rent subsidy if a tenant with a low or moderate household income applies for a rent subsidy. The rent subsidy will reduce the amount of money that the tenant pays in rent.
If your household has a low or moderate income you can apply for a rent subsidy.
For more information on this see the Charging Rent Policy.
To fill in a Rent Subsidy form online, complete the Tenancy Online Form.
Rental subsidy fraud
Rent subsidy non-disclosure occurs when a tenant makes a false, incomplete or misleading statement about the income or assets of any member of their household in order to obtain a rent subsidy that they are not entitled to. Tenants must tell DCJ within 28 days of any changes to their household circumstances.
Call the Housing Contact Centre to report rent subsidy non-disclosure, fraud or corruption.
1800 656 463
1800 152 152
1800 326 989
13 21 11
You can also mail a report to:
Tenant Fraud Unit
Locked Bag 4001
Ashfield BC NSW 1800
To make a complaint, you can call the Housing Contact Centre, send an email to firstname.lastname@example.org or mail a Client feedback form to:
DCJ Client Feedback Service
Locked Bag 7150
Liverpool BC NSW 1871
Tenants must reimburse DCJ for non-rent charges. Non-rent charges fall into three categories:
- Tenancy related charges include charges for repairs
- Water usage
- Miscellaneous debts
For more information on this see the Tenancy Charges Policy.
Tenancy Charges arrears
Rent and water usage charges must be paid by the due date. If a tenant has not paid by this date, they will incur rent or water arrears, and will have breached their Tenancy Agreement.
For more information on this see the Account Management Policy.