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It is important that you allow FACS contractors into your property to carry out work inspections, regular servicing or other maintenance work. You will be contacted by the contractor in advance to arrange a suitable time.

Saturday is a ‘work day’ for FACS contractors, so access to your home may be required on a Saturday to perform maintenance and repairs.

All FACS staff and contractors are required to carry appropriate identification, and you should always ask to see identification before letting anyone into your home.

Property inspections

FACS’s contractors conduct property inspections on homes to determine what maintenance needs to be planned or undertaken. Contractors contact you by letter prior to conducting a property inspection.

When the contractor is assessing the whole of your property it will generally take about an hour.

Maintenance work is then prioritised based on need (as assessed by the contractors) and a comprehensive plan for delivery is developed for homes.

If a property inspection has already been done, you can contact your local office or the Housing Contact Centre maintenance line to find out if your home is due for planned maintenance services.

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