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The NSW Housing Register is a single list of approved clients waiting for social housing. This register lists clients in order according to their required housing location, their approval category and approval date. The length of time that a client will wait for an offer depends on a number of things, such as the client’s specific housing needs, the type and size of the property they need, how many properties become vacant in the client’s area of choice and how many people have demonstrated a high need to be housed.

When a property becomes vacant, the social housing provider who manages the property will use the NSW Housing Register to select the next appropriate client on the register and make them an offer of accommodation. Most clients will be eligible to receive 2 offers, however, they will only ever receive 1 offer at a time. This means that they will not be offered a property by one provider (for example, DCJ Housing), at the same time as being made an offer by a different provider (for example, St George Community Housing).

After a social housing provider makes an offer, they will expect the client to view the property and, within a reasonable timeframe of receiving details of the offer, tell the provider if they will accept the offer.

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Last updated: 30 Oct 2019