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The NSW Housing Register is a single list of approved applicants waiting for social housing. The NSW Housing Register lists applicants in order according to their required housing location, their approval category and approval date.

When a social housing provider approves an applicant for social housing, the provider will place them on the NSW Housing Register. FACS Housing and community housing organisations will then use this register to offer housing when a suitable property becomes available.

When will I receive an offer of a property?

When a property becomes vacant, the social housing provider who manages the property will use the NSW Housing Register to select the next appropriate applicant on the register and make them an offer of accommodation. Most applicants will be eligible to receive two offers, however, they will only ever receive one offer at a time. This means that they will not be offered a property by one provider (for example, FACS), at the same time as being made an offer by a different provider (for example, St George Community Housing).

After a social housing provider makes an offer, they will expect the applicant to view the property and, within a reasonable timeframe of receiving details of the offer, tell the provider if they will accept the offer.

How long will I have to wait?

The time that an applicant will wait on the NSW Housing Register depends on:

  • the number of vacancies
  • the supply of social housing in the area, including the number of social housing providers
  • the number of people waiting for the same type of housing in the same area who have been waiting longer
  • willingness to accept offers of both public and community housing
  • the number of people who have demonstrated a high need to be housed
  • the number of applicants leaving the NSW Housing Register.

See also waiting times for social housing

Can I change my allocation zone?

Yes. Approved applicants are able to change their allocation zone by completing an online change of circumstances form.

An applicant’s position on the waiting list for their new allocation zone will depend on when they originally applied for social housing and how their housing needs compare to other applicants in the newly chosen allocation zone.

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