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What is the message at the top of the screen?

This is a message that we have sent you about your account. A copy of each message will appear on the Check my Messages page.

What is the View Account button for?

This is where you can view your account transaction history, for the account. It will show transactions for the past 24months

What is a water account?

This the water account for DCJ Housing tenants.

I have a Bond Loan with DCJ. What happens with my account when I pay it off?

If you have paid off this debt, your account balance will display at $0.00.

It shows a miscellaneous account, but I’ve never seen/heard of this before. What is it?

This account is set up for charges that do not relate to DCJ rent, water, tenant damage or former tenancy charges. We use this account for charges that relate to things including bank dishonour fees if you are paying by direct debit and the deduction has been rejected. It also includes other charges such as fob key replacement costs.

What is the former tenancy debt account?

This account includes any charges from a previous DCJ Housing tenancy which you are responsible for. It may include things like unpaid rent and water charges or for the costs of repairs that you were responsible for. If you have paid off this debt, your account balance will display at $0.00

What is the Repairs account for?

This account is for any repair charges that you are responsible to pay.

The Payment Reference Number is next to the Make a Payment Button. Which account does this relate to?

The Payment Reference Number is the number for your Rent account. You will be given the opportunity to select which account you wish to pay when you are in the epay screen.

My detailed account (rent, water, miscellaneous, repairs, bond loan, former tenancy debt)

What is ‘Download PDF’ for?

This will allow you to download a copy of your transaction history in a PDF format.

If I make a payment using the Make a Payment button, will it show straight away in my account?

No. It may take up to 3 business days for the payment to appear in the relevant account.

The amount of time it takes for payments to appear will depend on the day of week and time of day and how you make a payment.

If I use the Sort & Filter to select All Transactions and click view, how far back will it go?

If you select All Transactions, the last 24 months will appear.

What is the fastest way to get back to the Account Summary page?

Simply click on ‘Accounts’ on the main navigation bar to return to the Account Summary page or click the back to accounts button on the top of the page.

What does the negative sign e.g. -$53.61 mean?

This means your account is in debit or arrears.

What does ‘Charges’ refer to?

This is where your account has been billed for things such as Rent, Water, and Repairs etc.

What does ‘Payments’ refer to?

This is where your account has been billed for things such as Rent, Water, and Repairs etc.

What is the ‘Load More’ button for?

This is so you can see more transactions. Each time you click on the load more you will see another 25 transactions. This button is at the bottom of the transactions list. If there is 25 or less transaction you will not see this button.

When I click Load More, how many transactions will appear?

If you click on Load More, the next 25 transactions will display at a time.

Account transactions are listed in MyHousing look different from my quarterly statement shouldn’t this be the same?

Transactions in MyHousing are listed from newest to oldest, whereas transactions in your quarterly statement appear from oldest to newest.

To make it easier to read some of the descriptions for charges and payments have been simplified. While the descriptions may be different the amounts and dates will be identical.

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Last updated: 30 Oct 2020