Policies
Browse policies by topic including housing, adoption, Out of Home Care, child protection, domestic and family violence
Showing 111 - 120 of 194 items
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Authorised signatories for DCJ contracts and other legal documents
Information for service providers on the requirements for authorised signatories (and their delegates) for contracts and other legal documents.
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Notifying us of serious wrongdoing or misconduct about members of your organisation - How to notify and make allegations of serious wrongdoing and misconduct and how we deal with them
How we handle allegations of misconduct made to us about our funded service providers, and the other parties that may become involved and when.
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What we expect of our service providers - Charter for working with contracted service providers
In Charter for working with contracted service providers / Chapters
This charter conveys the principles, values, commitments and expectations of DCJ’s working relationship with service providers to achieve positive outcomes for individuals, families and communities.
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There are two processes to report serious wrongdoing and misconduct - How to notify and make allegations of serious wrongdoing and misconduct and how we deal with them
Information about how to notify us and make allegations of serious wrongdoing and misconduct about your staff, and other parties that may become engaged to provide services or exercise a function on behalf of DCJ, [...]
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Information we collect and how we use it - How we handle contracting complaints
In How we handle contracting complaints / Chapters
The process we follow when handling contracting complaints made about us or about a service provider contracted by us.
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Escalating a contracting complaint - Making contracting complaints to us
In Making contracting complaints to us / Chapters
How our funded service providers can complain to us, and who they can contact.
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How to obtain written consent to subcontract - Subcontracting
In Subcontracting / Chapters
Information for service providers contracted by us, about the additional responsibilities and obligations of subcontracting, and the requirements for obtaining consent to subcontract.
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Acknowledging receipt - How we handle contracting complaints
In How we handle contracting complaints / Chapters
The process we follow when handling contracting complaints made about us or about a service provider contracted by us.
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Account Management Policy
In Housing and homelessness / Housing policies
The intent of this policy is to explain how DCJ manages tenancy accounts
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Making an allegation of serious wrongdoing or misconduct - How to notify and make allegations of serious wrongdoing and misconduct and how we deal with them
Information about how to notify us and make allegations of serious wrongdoing and misconduct about your staff, and other parties that may become engaged to provide services or exercise a function on behalf of DCJ, [...]