Making contracting complaints to us
Last published 30 Jul 2019
How our funded service providers can complain to us, and who they can contact.
You can complain to us about a wide range of actual or potential contracting issues such as:
- the way your contract is being managed
- the way we communicate and engage with your organisation or respond to your staff
- the way we handled a complaint from or about your organisation
- the actions of another service provider funded by us.
Find out how the public can make a complaint to us about contracting or any other matter.
We aim to be collaborative, unbiased and transparent when investigating your complaints, and resolving the issues you have.
We encourage you to actively engage with us when you have a contracting complaint, so that we can work together to take action and achieve a satisfactory resolution. This helps us to understand what we can do better, and facilitates our focus on collaborative working relationships and quality service delivery.
Find out how we handle contracting complaints about the department and service providers we fund.