Independent Living Skills Assessment
Help with the online Independent Living Skills Assessment form
Frequently Asked Questions - Clients
What do I need before starting my online form?
You will need an email address and mobile phone number, your Client Reference Number or Centrelink Reference Number. If you don't have any of these reference numbers please contact your client service officer.
You will also need your healthcare professional's preferred email address and contact phone number.
How does the form work?
You will need an email address to register the form, where you will answer all the questions about you and any other household members. You will then send the form to your healthcare professional by entering their email.
Your healthcare professional will complete an assessment, then have it returned to you for review. You can only review the responses using a secure unlock code. Once you have accepted the responses, you will sign the form and it will submit to DCJ for processing.
Can I request multiple assessments from different healthcare professionals?
You can request assessments for up to four healthcare professionals per person.
Can I include requests for other household members?
You can add household members to your form and review their assessments providing you are the parent or legal guardian.
If you have adult household members requiring an assessment they will need to complete their online independent living skills assessment independently.
Am I able to review my completed assessments before submitting my form?
Once your healthcare professional completes the assessment you will receive an email with a link to access your form and review the assessment.
Your healthcare professional will provide you with a unique form unlock code to access the assessment. You will have the options to accept, request changes, reject or cancel.
How do I request changes after reviewing my assessment?
You can contact your healthcare professional if you don’t agree with or wish to request changes to the assessment.
If you would like your healthcare professional to make changes then you can select the ”Request Changes” button in the assessment review box and specify the changes you would like your healthcare professional to make. This will send an email to your healthcare professional with your notes for editing.
If you still don't agree after discussions you can select the "Reject" button which will cancel the assessment on your application.
What do I do if I haven't received my form unlock code or I have lost or forgotten it?
If your assessment has the status: "Waiting for your review" and you have yet to receive a form unlock code, contact your healthcare professional directly requesting it. Your healthcare professional may communicate your form unlock code by either calling you or sending you an SMS.
If you have lost or forgotten your form unlock code, you will need to contact your healthcare professional to request this code again.
Is my form information secure?
Information completed in your online form can only be accessed through authentication by yourself via the link in your email account. Once your healthcare professional has completed the assessment they will communicate a unique form unlock code by SMS or calling you direct to allow you to access and review the assessment.
How long do I have to complete the form?
Once you start the form, you can save and revisit via the link in your email for 30 days before it will expire. However, once you reach the "Manage Assessments" status page and have sent the requests to your healthcare professional you have a total of 30 days before the form expires.
You can contact your healthcare professional to confirm they have received the online assessment and advise them of the expiry date. This time is to allow completion by the healthcare professionals and for you to review and request changes if required.
Reminder notifications are sent to assist you via your preferred contact method of SMS or email. If your form has expired, you will need to start a new form.
How do I sign my form?
You will need to click on the "Sign Now" button in the "Signatures" section. From there, a new screen will launch which will allow you to review and sign the form once you have successfully entered the verification code sent by SMS. There are simple instructions that will guide you through the process.
Do I get a copy of my form?
You will have the option to download a copy of your form. A link of the submitted form will also be sent to the email address that you provide.
What do I do if I've forgotten my form ID?
You will need to go to the confirmation email you received when you first registered for the form. Click on the link in your email then click on 'Forgot Form ID' located on the sign in page and follow the instructions to retrieve the Form ID.
What do I do if I've forgotten my the password?
You will need to go to the confirmation email you received when you first registered for the form. Click on the link in your email then just click on 'Reset my password' located on the sign in page and follow the instructions to reset your password.