Social Housing Eligibility and Allocations Policy Supplement

1. Proof of citizenship or permanent residency

Clients applying for housing assistance, to be considered for social housing must provide proof of Australian citizenship or permanent residency for every person on their application who is aged 18 years and over. If the client or their partner is under 18 years of age they must also provide proof of income and assets, for more information see item 4 and 5 on the Evidence Requirements Information Sheet.

Proof that the client receives a primary support payment from Centrelink is sufficient to demonstrate Australian citizenship or permanent residency. The following Centrelink payments are not considered primary support payments for the purpose of this policy:

• Special Pension
• Foreign Pension
• Family Tax Benefits
• Paid Parental Leave
• Child Support
• Income from interest, allocated pensions, etc.

If a client who was born in Australia or has a right to Australian citizenship is unable to provide a birth certificate or proof of a Centrelink primary support payment, the social housing provider will refer them to the NSW Registry of Births, Deaths and Marriages for information on how to obtain a birth certificate. An Australian birth certificate is an essential status document and the Registry of Births, Deaths and Marriages can provide birth certificates where the birth has been registered. The Registry also provides a flexible system which allows people to confirm their birth by late registration if registration never occurred.

2. Exceptions to the permanent residency rule

Partners who are temporary residents

Partners and dependent children who are temporary residents awaiting permanent residency may be included in the household of an eligible client who is an Australian citizen or permanent resident.

Sponsored migrants

Sponsored migrants are not eligible to be considered directly for social housing while under sponsorship or assurance of support arrangements even though they may be permanent residents. However, they may be included in the household of an eligible client.

Permanent Partner Visa – 801 or 100

Clients who are granted an 801 or 100 permanent partner visa are permanent residents and are no longer under any form of sponsorship. Once a client has been granted an 801 or 100 permanent partner visa, the client is a permanent resident, with the sponsor on their application no longer under any obligation to the visa holder.

Any client applying for social housing who is an 801 or 100 permanent partner visa holder is to be considered a permanent resident, for the purpose of assessing eligibility for social housing.

People escaping domestic or family violence

In exceptional circumstances temporary residents may be considered for a few days of temporary accommodation if they are escaping family or domestic violence (including where a child has been assessed to be at risk of significant harm from this situation) if no other accommodation options are available.

3. New Zealand Special Category Visa holders

At the time of presenting their passports for immigration clearance New Zealand citizens are considered to have applied for a visa and, subject to health or character considerations, will automatically receive a Special Category Visa, which is recorded electronically. Their New Zealand citizens' passports are stamped, showing the date of arrival in Australia. This is the only evidence provided or necessary to show the New Zealand citizens are holders of a Special Category Visa.

A person issued with a Special Category Visa is entitled to live and work in Australia, although it is not a permanent visa. However, if a person meets the criteria for a Protected Special Category Visa, they are considered to be a permanent resident under Australian citizenship law.

Protected Special Category Visa holders are New Zealand citizens who:

• were in Australia on 26 February 2001 as Special Category Visa holders, or
• were outside Australia on 26 February 2001, but were in Australia as a Special Category Visa holder for a total of 12 months in the two years prior to that date, and subsequently returned to Australia, or
• have a certificate, issued under the Social Security Act 1991, stating that they were residing in Australia on a particular date.

Non-Protected Special Category Visa holders (New Zealand citizens who do not meet the protected criteria) are not considered permanent Australian residents and are therefore ineligible for social housing assistance.

Non-Protected Special Category Visa holders approved for the NSW Housing Register prior to 2 July 2012 will retain their existing entitlements; however, when they enter into a tenancy they will be charged rent in accordance with existing policy, whereby clients who are not entitled to a Centrelink income are deemed to be receiving a basic Centrelink income and assessed accordingly.

More information is available on the Department of Social Services, Social Security Guide.

4. Compelling reasons to waive the NSW residency rule

A social housing provider may waive the NSW residency rule for any of the following compelling reasons:

• The client lives in a NSW border area such as Albury-Wodonga, Tweed Heads-Coolangatta.
• The client lives outside a border town but accesses medical, educational, or commercial facilities in NSW.
• The client needs to move to NSW for specialist medical treatment that is not available in the State they are currently living in.
• The client needs to move to NSW to escape domestic or family violence, serious harassment or threats of violence.

Clients are required to provide proof of their NSW residency or demonstrate why they need to live in NSW, for more information see item 2 on the Evidence Requirements Information Sheet.

1. Household income
2. Income eligibility limits
3. Income eligibility assessment rules
4. Disability allowance
5. Examples of disability, medical or permanent injury expenses
6. Proof of ongoing expenses due to disability, medical condition or permanent injury
7. Assessable and non assessable income and assets
8. Legitimate business expenses - Deductable and non-deductable
9. Proof of income and assets
10. Previous income limits

1. Household income

Household income means the total gross (before tax) income received by each person on the application who is aged 18 years and over (or received by the client and/or their partner if either is under 18 years of age).

This includes, for example:

• wages
• pensions or benefits
• most government allowances
• interest on investments
• child support and maintenance payments.

2. Income eligibility limits

The social housing income eligibility limits are a range of income thresholds that specify the maximum income (before tax) that a household can earn and stay eligible for social housing.

Social housing providers determine the income limit that applies to a household by using the income allowance for different combinations of the four key household member types in the table below. To be eligible for social housing, the gross household income must be equal to or below the limit.

Household types are based on the number of adults and children in a household. Social housing providers do not take into account relationships within a household when determining household type.

Table 1: Household member types and current weekly income allowance

Social housing providers assess all applications against these income eligibility limits. Applications that fail this assessment because their income exceeds the relevant limit may be entitled to a second assessment against a different set of income eligibility limits because their income eligibility has been preserved. This applies to applications that were received before 27 April 2005.

Table 2: Income limits, using gross assessable income, for households who applied for public housing before 27 April 2005

Applying social housing eligibility income limits:

Definitions:

Adult: An adult is a person who is aged 18 years and over, or the client and/or their partner if either is under 18 years of age.

Child: A person who is under the age of 18 unless the person is the client or the client’s partner.

To determine which household income limit applies, take the following steps:

• Step 1: Add up the assessable income for each adult in the household.
• Step 2: Add up the number of adults in the household.
• Step 3: Add up the number of children in the household.
• Clients or household members who are pregnant should add their unborn child to the number of people in the household to determine the correct income limit that applies to the household. The client must supply a medical certificate confirming the pregnancy.
• Step 4: For each adult and child, add up the income allowance from Table 1 above.
• Step 5: To determine which household income limit applies to the household, compare the amount at Step 4 with the household income at Step 1.
• Step 6: If the client applied before 27 April 2005 and fails to meet the income limits in Table 1, assess the application against the income limits in table 2.

Example:

In the case of a couple with three children aged 19, 14 and 12, the household consists of three adults and two children. The household’s gross assessable income is $1000 per week. Allow $770 for the first adult and add $290 for each additional adult. Then add $380 for the first child and $125 for the second child.

Income limit calculation: $770 + $290 + $290 + $380 + $125 = $1855.

The household’s income of $1000 per week is below the income limit for the household type. This means that the household would be income eligible for social housing.

3. Income eligibility assessment rules

Clients who applied after 27 April 2005

The income eligibility assessment rules are:

1. Family Tax Benefit A and B (including the Large Family Supplement) are included in the assessment of income.
2. The first $5000 of each adult household member’s total amount of savings and financial assets is exempt from assessment for social housing income eligibility.
3. A disability allowance can be added to the income eligibility limit for each adult or child in a household who can demonstrate that they have incurred expenses resulting from a medical condition, disability or permanent injury.
4. An exceptional disability allowance can be added to the total income eligibility limit for each adult or child in a household who can demonstrate that they have incurred expenses that exceed the disability allowance resulting from a medical condition, disability or permanent injury.
5. Each adult or child in a household who can demonstrate they are likely to reach or have reached the Medicare Safety Net and/or Pharmaceutical Benefits Scheme Safety Net thresholds in a calendar year (1 January to 31 December), will have a weekly medical cost determined by averaging the previous 12 months’ medical and/or pharmaceutical expenses. See Disability allowance and exceptional disability allowance Evidence Requirement Information Sheet and www.servicesautralia.gov.au for more information on medical expenses, the Medicare Safety Net and Pharmaceutical Benefits Scheme Safety Net.

Clients who applied before 27 April 2005

Clients who applied for public housing before the announcement of the Reshaping Public Housing Reforms on 27 April 2005, will have their income eligibility preserved (‘grandfathered’). This means that they can remain on the NSW Housing Register as long as they continue to meet the previous income eligibility limits in addition to all other eligibility criteria for social housing.

The income eligibility assessment rules for people who applied before 27 April 2005 are:

1. Social housing providers will first assess the household against current income limits as described in section 2 above. If they do not meet the current limits they will be reassessed against previous (pre-27 April 2005) limits, also described in section 2 above. These households will remain on the NSW Housing Register as long as they continue to meet the current or previous income limits.
2. Under the previous income limits, Family Tax Benefit A and B (including the Large Family Supplement) are NOT included in the assessment of income.
3. The first $5000 of each adult household member’s total amount of savings and financial assets is exempt from assessment for social housing income eligibility.
4. An allowance of $55 per week can be added to the income eligibility limit for each adult or child in a household who incurs expenses resulting from a medical condition, disability or permanent injury. Housing providers will also take into account any proven ongoing costs that exceed $55 per week.

4. Disability allowance and exceptional disability allowance

Members of a household who have an enduring (permanent, or likely to be permanent) disability, medical condition or permanent injury resulting in them incurring significant ongoing financial costs may qualify for a disability allowance. This allowance raises the income eligibility limit for each household member who demonstrates that they have an enduring disability, medical condition or injury.

Where a client can demonstrate significant ongoing financial costs that exceed the standard disability allowance, they may qualify for an exceptional disability allowance. Social housing providers apply this allowance instead of, but not in addition to, the disability allowance a client may have already qualified for.

Social housing providers apply these allowances in recognition of the additional financial burden that medical costs may have on the household income of clients with a disability or medical condition.

Table 1: Disability allowances as at 1 July 2022

5. Examples of disability, medical or permanent injury expenses

Examples of disability, medical or permanent injury expenses that a client may incur include:

• services provided by a health professional or specialist
• ongoing transport costs including taxis and community transport costs for clients with restricted mobility
• specialised personal care products that are required as a direct result of a medical condition, injury or disability
• physical therapist treatments
• rehabilitation and respite fees
• specialised diets, regimes and supplements that have been prescribed by a health professional and are required as a direct result of a medical condition, injury or disability
• specialised equipment such as wheelchairs and hoists (including ongoing maintenance costs) or aids for people who are blind or visually impaired
• the costs of all trained assistance animals or other aids for people who are blind, visually impaired or deaf
• specialised treatments and medicines that have been prescribed by a health professional.

6. Proof of ongoing expenses due to disability, medical condition or permanent injury

A household member who is in receipt of a Disability Support Pension from Centrelink does not have to provide proof of their medical costs to qualify for the disability allowance. For all other circumstances, clients must provide proof of each expense incurred for medical costs in order to qualify for the disability allowance or exceptional disability allowance, for more information see item 11 on the Evidence Requirements Information Sheet.

National Disability Insurance Scheme (NDIS) Participants

Where a client indicates medical expenses, considerations should be given as to whether these expenses are covered in a client’s NDIS package. Where the medical expenses are covered in a client’s NDIS package, they will not qualify for the disability allowance.

7. Assessable and non-assesable income and assets

Income and assets are assessable for people who are aged 18 years and over, or the client and/or their partner if either is under 18 years of age.

Refer to the Assessable and non-assessable income and assets table for information.

8. Legitimate business expenses - Deductible and non-deductible

The deductible expenses must be essential to the primary purpose or type of the business.

For details of business expenses for which deduction from the gross income of a self-employed person may be made, please refer to the Legitimate business expenses - Deductible and non deductible table.

Note: that some expenses may not be treated by the Australian Taxation Office in the same manner.

9. Proof of income and assets

When being considered for social housing, a client must provide proof of all assessable income and assets received by each person on their application aged 18 years and over. If the client or their partner is under 18 years of age, they must also supply proof of income, for more information see items 8 and 9 on the Evidence Requirements Information Sheet.

If a client or household member receives or pays child support (maintenance or maintenance in kind) and the arrangement is not registered with the Department of Human Services, the client can speak to the social housing provider assessing their application about the types of evidence that will be accepted.

Assessing income where an applicant or a household member receives an amount that is less than a statutory rate

Social housing providers will assess people who receive an income that is less than the Jobseeker Payment (or other benefit to which they would otherwise be entitled), as though they receive the appropriate statutory benefit for their age and household composition. This includes people who receive wages or salaries, or who are self-employed.

Assessing income where an applicant or household member does not receive a statutory income, or receives a reduced statutory income

In some instances, an applicant or household member receives no statutory income, or a reduced statutory income, because they:

1. Have chosen not to apply for an income to which they are entitled
2. Are not eligible to receive a statutory income because:
   • they have gone overseas
   • they receive a Jobseeker Payment, have not sought work and have become ineligible for further payments for a specified period
   • they have received a compensation or other lump sum payment, or Centrelink deems them to have sufficient resources, and Centrelink expects them to use those resources for living expenses
3. Have breached Centrelink requirements or are repaying a Centrelink debt.

In these situations, the social housing provider will assume that the applicant or household member receives a statutory income and will base the eligibility assessment on the statutory payment to which that person would otherwise be entitled to receive.

Participation in the Income Confirmation Scheme (ICS) or Centrelink Confirmation eServices (CCeS)

If a client receives payments from Centrelink, they can agree to Centrelink providing details of their Centrelink income to DCJ Housing through the ICS; or to a participating community housing provider through CCeS. If the client provides their consent to the relevant provider, the provider may use Centrelink’s advice of the assessable income to determine the client’s income eligibility for social housing.

If a client’s income changes, the ICS and CCeS do not automatically provide a housing provider with the updated income details from Centrelink. Therefore, if there have been any changes to the assessable income of any member on an application, they must inform the relevant housing provider within 28 days of the change. They do not need to provide details of the Centrelink benefit change, as the provider will then request this electronically from Centrelink.

If any member of the application participates in the ICS or CCeS and has an income in addition to their Centrelink payment, they may need to give the relevant housing provider proof of this income separately if the social housing provider is not able to obtain that information in an acceptable form from Centrelink.

10. Previous income limits

Social housing eligibility

This section presents various social housing income eligibility limits from before 24 November 1986 to 30 June 2023.

Social housing income eligibility limits from 1 July 2022 to 30 June 2023 (using gross assessable weekly income).  

Social housing income eligibility limits from 1 July 2021 to 30 June 2022 (using gross assessable weekly income).  

Social housing income eligibility limits from 1 July 2020 to 30 June 2021 (using gross assessable weekly income).

Social housing income eligibility limits from 1 July 2019 to 30 June 2020 (using gross assessable weekly income).

Social housing income eligibility limits from 2 July 2018 to 30 June 2019 (using gross assessable weekly income).

Social housing income eligibility limits from 3 July 2017 to 2 July 2018 (using gross assessable weekly income).

Social housing income eligibility limits from 1 July 2016 to 2 July 2017 (using gross assessable weekly income).

Social housing income eligibility limits from 1 July 2015 to 30 June 2016 (using gross assessable weekly income).

Social housing income eligibility limits from 1 July 2014 to 30 June 2015 (using gross assessable weekly income).

Social housing income eligibility limits from 18 March 2013 to 30 June 2014 (using gross assessable weekly income).

Social housing income eligibility limits from 2 July 2012 to 17 March 2013 (using gross assessable weekly income).

Social housing income eligibility limits from 1 July 2011 to 1 July 2012 (using gross assessable weekly income).

Social housing income eligibility limits from 1 July 2010 to 30 June 2011 (using gross assessable weekly income).

Social housing income eligibility limits from 1 July 2009 to 30 June 2010 (using gross assessable weekly income).

Social housing income eligibility limits from 1 July 2008 to 30 June 2009 (using gross assessable weekly income).

Social housing income eligibility limits from 1 July 2006 to 30 June 2008 (using gross assessable weekly income).

Social housing income eligibility limits from 29 January 1992 to 30 June 2006 (using gross assessable weekly income).

Social housing income eligibility limits from 24 November 1987 to 28 January 1992 (using gross assessable weekly income).

Social housing income eligibility limits from 24 November 1986 to 23 November 1987 (using gross assessable weekly income).

Social housing income eligibility limits before 24 November 1986 (using gross assessable weekly income).

1. Waiving the property ownership rule

The requirement to complete a Details of Land or Property Ownership form is waived if the applicant has been granted a Protection Visa (refugee status) and the property they own is located in their country of origin. This applies to holders of Refugee category (subclass 200, 201, 203 and 204) and Global Special Humanitarian (subclass 202) visa holders.

Following the client's lodgement of the Details of Land or Property Ownership, form a housing provider may waive the property ownership rule where a client is unable to live in their property or sell their share of the property because:

• they are in the process of negotiating a property settlement resulting from a relationship breakdown.
• they need to move to NSW for specialist long-term medical treatment that is not available in the State they are currently living in.
• they are escaping domestic violence, serious harassment or threats of violence.
• the property is located overseas.

Providers may grant provisional eligibility in the above situations. Clients must notify a social housing provider once they sell the property. The provider will then review the client’s application to determine whether the equity realised from the sale falls within the asset limit.

If a tenancy in public housing results prior to the sale, DCJ Housing will place the tenant on a fixed term lease. Before the lease expires, DCJ Housing will reassess the client’s eligibility for social housing. If they are assessed as being over the asset limit, the client must find alternative accommodation when the lease expires.

If a tenancy in community housing results prior to the sale, the client’s length of tenure will be determined by the community housing provider with whom they are housed.

1. Criteria to be addressed in an independent living skills report
2. Clients requiring Specialist Disability Accommodation (SDA)
3. Specific conditions for former social housing tenants

1. Criteria to be addressed in an independent living skills report

Note that a person is not eligible for social housing if:

• They have Specialist Disability Accommodation (SDA) as a component of their National Disability Insurance Scheme (NDIS) support plan.

Hence they should not proceed with an independent living skills report if they have SDA.

There are four criteria that need to be addressed in an independent living skills report. Clients must demonstrate their ability to sustain a tenancy without support or with appropriate support in place:

1. Financial management:

• the person has the ability to manage their own finances, or
• their finances are managed by the NSW Trustee and Guardian, or
• they can demonstrate that a third party is managing their finances.

2. Property care:

• the person has the ability to maintain their home in a satisfactory condition, and
• not cause property damage.

3. Personal care:

• the person has the ability to look after their basic day to day personal care needs, or
• they are supported in this function by a service provider such as Homecare, or
• they are supported in this function by a carer.

4. Social interaction:

• the person is able to live in close contact with others without being the cause of antisocial behaviour, and
• is able to be responsible for their conduct as well as the conduct of their visitors.

A housing provider will use the results of the living skills assessment or independent living skills report to determine whether the provision of support services and social housing is the most appropriate response to the client’s housing and care needs.

Where a client is unable to demonstrate an ability to maintain a successful tenancy, the housing provider will refer the client to appropriate support agencies.

Providers cannot consider requests for social housing in cases where:

• a person requiring support from a service provider refuses to access appropriate services, or
• a person has not demonstrated the ability to live independently and refuses permission for an external agency or their support worker to assess their living skills.

2. Clients requiring Specialist Disability Accommodation (SDA)

Specialist Disability Accommodation (SDA) is accommodation for NDIS participants who require specialist housing solutions to assist with the delivery of their supports and which cater for their significant functional impairment or very high support needs.

Clients who receive SDA as a component of their NDIS support plan are not eligible for social housing as their housing needs are met by SDA.

Clients who are being, or will be assessed for SDA will be suspended on the NSW Housing Register (if eligible) until the outcome of their SDA assessment is known.

Clients who do not meet eligibility criteria for social housing or SDA should be supported by their support provider to contact the NDIA for a review of their NDIS support plan.

Clients transitioning from SDA to mainstream housing because they no longer require a long term or high level SDA response will have their situation assessed by the social housing provider, with decisions made on a case by case basis.

3. Specific conditions for former social housing tenants

The following specific conditions apply depending on the category of the former social housing tenant and the requirements of the NSW Limitation Act 1969. For more information go to Ending a tenancy – Categorising a tenancy

Table 1: Specific conditions for former social housing tenants

All former social housing tenants including those with an ineligible category may apply for Rentstart assistance to establish or maintain a tenancy in the private market. Some conditions apply, for more information go to the Rentstart Assistance policy.

Former public housing tenants who are included in an application for DCJ Housing Recognition as a Tenant

An application that includes a less than satisfactory former public housing tenant may be granted recognition as a tenant or a provisional lease of three or six months.

If a less than satisfactory former public housing tenant has a record of substantiated antisocial behaviour, DCJ Housing will use the provisional lease period to determine the client’s ability to sustain a successful social housing tenancy.

If the former tenant is Aboriginal or Torres Strait Islander or if they are residing in an Aboriginal Housing Office property, DCJ Housing will offer a six month fixed term lease if the application for recognition as a DCJ Housing tenant is approved. For more information see the Types and Length of Lease policy.

An application that includes an unsatisfactory or ineligible former public housing tenant will not be approved for recognition as a tenant, but a provisional lease of three or six months may be granted. The former tenant will only sign the tenancy agreement if there is no other suitable household member to sign it. The District Director must be advised if a provisional lease is to be granted to a household that includes an ineligible former public housing tenant. For more information see the Changing a Tenancy policy.

Unsatisfactory former public housing tenants can utilise a six month provisional lease to demonstrate that they are able to sustain a successful tenancy. For more information see Table 1: Specific conditions for former social housing tenants

If the tenant has outstanding debts from a former public housing tenancy and they fail to meet regular repayments after they are granted recognition as a tenant or a provisional lease, this will be managed as a breach of their tenancy agreement, and if required, action will be taken to terminate the tenancy.

1. Required number of bedrooms
2. Age
3. Aboriginality
4. Preferred location
5. Requested accommodation type
6. Clients with special needs
7. Information required to substantiate housing needs

Clients for community housing properties may receive different entitlements to clients for public housing. This will occur due to the differing policies of social housing providers. Some examples where entitlements may differ include:

• Public housing’s fixed term lease arrangements will not apply to clients housed in community housing, and community housing’s lease arrangements will not apply to clients housed in public housing.
• A client’s bedroom entitlement may vary between providers.

1. Required number of bedrooms

The tables below outline the standard bedroom entitlements for public housing and any changes to those bedroom types due to the need to accommodate children.

Table 1: Standard bedroom entitlements for public housing

Table 2: Criteria for accommodating children in public housing

2. Age

The social housing sector acknowledges the special needs of elderly clients and their households, and the need to deliver services that are culturally appropriate.

It is widely recognised that the Aboriginal community suffers greater levels of ill health and has considerably shorter life expectancies than the general population. The average life span of an Aboriginal person or Torres Strait Islander is approximately 20 years less than a non-Aboriginal person.

Clients who have met the normal eligibility criteria for social housing may be approved for housing assistance as an elderly client if they are:

• aged 80 years and over, or
• confirmed to be an Aboriginal person or Torres Strait Islander and aged 55 years and over.

In order to reduce waiting times for eligible elderly clients and settle them into appropriate housing as soon as possible, providers will generally offer suitable accommodation as it becomes available to elderly clients on the NSW housing register ahead of wait turn clients.

Where there are other household members included on an elderly client’s application (other than the elderly person’s partner), or an elderly person is included in an application with other family members, they will be eligible for this assistance provided that:

• the elderly person is totally dependent on the other members of the household for 24 hour care, and
• they provide documentation from a doctor or other healthcare professional to support the application.

Clients seeking housing as elderly clients must provide the following proof of age:

• birth certificate, or
• passport, or
• if the client is an Aboriginal person or Torres Strait Islander, and none of the above are available, a written estimate of age as recognised by an incorporated Aboriginal organisation or Land Council.

Elderly Aboriginal and Torres Strait Islander clients must also provide documents that confirm their Aboriginality.

3. Aboriginality

Aboriginal people and Torres Strait Islanders are entitled to the range of services available to all eligible clients. In addition, they may choose to:

• Be identified on the NSW Housing Register as being eligible for Aboriginal Housing Office properties as well as public or community housing.
• Take up their entitlement in public housing to one extra bedroom to help them meet their family responsibilities (this is subject to availability).
• Seek accelerated progression on the NSW Housing Register if they or members of their household are Aboriginal or Torres Strait Islander are over 55 years of age.
• Nominate their interest in living in a Senior Communities property in public housing if 45 years of age or over.

To take up the extra entitlements as mentioned above, at least one member of the household must be an Aboriginal person or Torres Strait Islander, and this person must provide confirmation of their Aboriginal or Torres Strait Islander descent.

Confirmation of Aboriginality can be provided in the form of a letter from a Local Aboriginal Land Council (LALC) or an Aboriginal community organisation, for more information see item 3 on the Evidence Requirements Information Sheet.

Where a client is unable to obtain confirmation from a LALC or Aboriginal Community organisation they can complete a Statutory Declaration as evidence of their Aboriginality. The Statutory Declaration must include all of following:

• details of the client’s Aboriginal family i.e. names and where they are from (land) and/or what they are doing about finding their family details/history, and
• a statement that the client identifies as an Aboriginal person (the term ‘Aboriginal’ includes Aboriginal people and Torres Strait Islanders), and
• an explanation as to why confirmation from a LALC or Aboriginal community organisation could not be provided, and
• letters of support from Aboriginal community members, Aboriginal organisations (on the organisation’s letterhead) or government agencies that the client is known to. All documentation must be signed by Aboriginal people.

The social housing provider may request additional information or seek further clarification regarding information provided in the Statutory Declaration.

4. Preferred location

Certain conditions affect the client’s entitlement to location preferences if housed in social housing:

• The client must nominate the location, or allocation area, where they would prefer to live. The client can only list one allocation area at any time for social housing.
• General clients can apply for any area in the state regardless of where they currently live. If a client for priority housing assistance or transfer applies for social housing in a designated high demand zone, they must undergo a locational needs assessment.
• Social housing in NSW is divided into a number of allocation areas. Areas may be an individual town or a group of towns, or a group of suburbs in larger cities or towns.

5. Requested accommodation type

Social housing consists of various types of accommodation, for example, cottages (houses), townhouses, villas, cluster housing, units or flats.

Client has a preferred type of housing

A new client for social housing cannot specify the type of housing that they would prefer, unless they have documentation to support their need.

Clients who were listed on the NSW Housing Register prior to 1999 were able to select between general accommodation (cottages, townhouses, villas and cluster housing) or apartment accommodation (units or flats). These clients will retain their preferred selection of general or apartment accommodation. However, if they wish to change their preference, they will not be able to. For example, if someone chose to be housed in apartment accommodation and they decide that they would prefer to be housed in general accommodation, they will not be able to. They will be given the option to either retain their preference or, if they no longer wish to be housed in this type of dwelling, they will be placed on the list without preference and will be offered the first suitable accommodation that becomes available.

When allocating public housing, DCJ Housing will consider the needs of families with young children and, subject to availability, will allocate them dwellings with yards where possible.

Clients may specify a preference to be housed in a Senior Communities property in public housing where they are:

• 55 years of age or over, or Aboriginal and Torres Strait Islander clients who are 45 years of age or over.
• Two person adult households where at least one person is Aboriginal or Torres Strait Islander who is over 45 years of age, or one person who is 55 years or over who is not Aboriginal or Torres Strait Islander

6. Clients with special needs

A client may have special requirements for their accommodation based on medical, social or other factors. If a client wishes to be housed in public housing and can substantiate these needs, a provider may approve them for the following specific types of accommodation:

• ground floor
• modified property
• property with wheelchair access
• property with a certain number of steps
• property with a yard.

If a client has other needs that require a specific type of accommodation or accommodation in a specific location, or a requirement for an extra bedroom for medical or family reasons, they must substantiate this need. For example, they may need to be close to medical practitioners, or they may need to be housed in an area because of cultural needs and support, or they may have a child that needs to attend a special school.

7. Information required substantiating housing needs

The information required to substantiate specific housing needs is outlined in the table below. For more information about the type of documents that can be provided see item 22 on the Evidence Requirements Information Sheet.

Table 1: Information required to substantiate housing needs

1. Urgent need for short-term emergency accommodation

An urgent need for emergency temporary accommodation may exist where a client:

• cannot live in their home due to a domestic or family violence situation, which places them, or a child, at risk of significant harm
• has removed a child at risk of abuse from the family home
• has custody of children and is homeless.

For situations relating to a natural disaster, please see Eligibility for emergency temporary accommodation because of a natural disaster section in this policy

When assessing the client’s application, the provider will consider the following factors:

• whether the client’s urgent housing need can be met by providing Rentstart or Temporary Accommodation
• whether the client has the ability to resolve their housing need themselves
• whether the client can live with family or friends.

Temporary residents are not eligible for emergency temporary accommodation.

2. Assessing a client’s ability to resolve their urgent short-term emergency housing need other than through a natural disaster

The provider will assess a client’s ability to resolve their urgent short-term emergency housing need by looking at the following:

• any assets or savings the client could use
• the client’s housing requirements, such as the number of bedrooms their size household requires or need for disability modifications
• the appropriateness of alternative housing options such as Rentstart or Temporary Accommodation (if eligible)
• the inability of a client to obtain private rental accommodation due to factors such as discrimination.

Clients must provide documentation to support their application for emergency temporary accommodation, for more information see item 26 on the Evidence Requirements Information Sheet.

An urgent need for emergency temporary accommodation may exist where a client cannot live in their home because it is uninhabitable due to natural disasters such as fires, floods, earthquakes or storms.

Clients in need of emergency temporary accommodation as a result of a natural disaster do not have to provide any documentation other than normal ID and are eligible by virtue of them stating that their home is uninhabitable because of a natural disaster.

1. Unstable housing circumstances
2. At risk factors
3. Existing accommodation is inappropriate for basic housing requirements
4. Stolen Generations Survivors and Clients who have experienced institutional child sexual abuse

1. Unstable housing circumstances

A client has an urgent housing need if they are experiencing unstable housing circumstances. This includes:

• homelessness
• imminent homelessness
• living in crisis or emergency accommodation
• living with family or friends who are unable to provide longer-term accommodation
• living apart from immediate family members because of a lack of appropriate housing alternatives
• needs safe and stable accommodation to have a child returned from out-of-home care, or to help prevent children from entering out-of-home care

2. At risk factors

A client has an urgent housing need if they, or a member of their household, is at risk of harm. There are many situations in which the personal safety or the mental health of a client or another member of their household may be at risk, including:

• domestic or family violence
• Sexual assault
• child abuse or neglect
• threatening behaviour by one or more household members against another occupant
• torture or trauma.

An additional at risk category relates to refugee ‘Women at Risk’ visa subclass 204. The United Nations High Commissioner for Refugees gives priority to the protection of refugee women identified as being at risk of serious abuse including:

• physical and emotional abuse
• sexual assault
• victimisation
• harassment.

3. Existing accommodation is inappropriate for basic housing requirements

A client has an urgent housing need if their current accommodation is inappropriate for their basic housing requirements. Housing providers will consider this factor where a client’s current living conditions are extremely unsatisfactory due to:

• severe overcrowding
• substandard property conditions (extreme damp, dangerous or unhealthy conditions)
• lack of essential facilities (water, electricity, bathroom, kitchen)
• needs safe and stable accommodation to have a child returned from out-of-home care, or to help prevent children from entering out-of-home care
• severe and ongoing medical condition
• disability.

For assessment purposes housing providers consider severe overcrowding to occur when:

• an adult or couple share a bedroom with a person aged over three years
• more than three children share a bedroom
• more than two unrelated adults share a bedroom.

If the client is renting privately and living in substandard accommodation, the landlord may be liable for repairs. The housing provider will explain the client’s rights under the Residential Tenancies Act 2010 and refer them to the appropriate Tenants Advocacy and Advice Service.

Shared facilities are not considered to be a lack of essential facilities in cases where a client is living in a caravan park, boarding house, hostel, or a room in a shared house.

4. Stolen Generations Survivors and Clients who have experienced institutional child sexual abuse

DCJ Housing acknowledges the increased housing needs of clients who are Stolen Generations Survivors and clients who have experienced institutional child sexual abuse.

Clients who are Stolen Generations Survivors or have experienced institutional child sex abuse can be assessed for priority housing assistance, without the need to demonstrate they are in urgent need of housing. However, if these clients also demonstrate an urgent housing need, they will be considered for a higher priority category.

To be eligible for priority housing assistance as a Stolen Generations Survivor, applicants are required to:

1. Be eligible for social housing, and
2. Be a Stolen Generations Survivor, and
3. Be unable to resolve their housing need themselves in the private rental market.

To be eligible for priority housing assistance on the basis of institutional child sexual abuse, applicants are required to:

1. Be eligible for social housing, and
2. Have a successful application to the National Redress Scheme, or have received a civil compensation payment in relation to institutional child sexual abuse, and
3. Be unable to resolve their housing need themselves in the private rental market.

1. Factors that make it difficult to rent privately

Housing providers will assess a client’s ability to resolve their urgent housing need in the private rental market by looking at the following factors, which may make it difficult to rent privately:

• any assets or savings the client could use
• the client’s housing requirements, such as the number of bedrooms their household size requires, or the need for disability modifications
• the number of bedrooms required to meet the needs of a child to return from out-of-home care, or to help prevent children from entering out-of-home care
• the appropriateness of alternative housing options such as supported accommodation, or Rentstart
• the availability and cost of private rental accommodation that matches the client’s housing requirements in their preferred area, as well as other suitable areas
• the inability of the client to obtain private rental accommodation due to any personal circumstance or characteristic which is likely, or has been shown, to reduce their access to private rental
• medical expenses for enduring (permanent, or likely to be permanent) disability, medical condition or permanent injury resulting in them incurring significant ongoing financial costs
• whether the client has a psychiatric, developmental, or intellectual disability or mental illness, which makes it difficult for them to rent in the private market
• private rental brokerage would not be, or has not been, successful.

The client’s ability to afford private rental accommodation is determined by assessing all forms of income received by the household. Housing providers will consider that rent is affordable if it does not exceed 50% of the household’s total gross weekly income, plus 100% of Commonwealth Rent Assistance.

A client’s ability to afford private rental accommodation is based on their gross household income. For priority housing assessment purposes, housing providers cannot take personal debts of any kind into consideration. Clients who are experiencing serious hardship due to debt should contact the Office of Fair Trading for information on financial counselling groups and services.

Clients must provide proof they are unable to resolve their need in the private rental market, for more information, see item 23 on the Evidence Requirements Information Sheet.

The existence of a DCJ Housing recognition as a tenant provisional lease does not deem the client ineligible for priority housing assistance. The client may still be in urgent need, and an appropriate assessment will be undertaken to determine if the client is able to resolve that need in the private rental market. For further information see the Eligibility for Social Housing policy.

1. Unstable housing circumstances – evidence requirements
2. At risk factors – evidence requirements
3. Existing accommodation is inappropriate for basic housing requirements – evidence requirements
4. Unable to resolve need in private rental market – evidence requirements
5. Stolen Generations Survivors and Clients who have experienced institutional child sexual abuse – evidence requirements

Clients are required to substantiate their need for priority housing assistance. The housing provider must be satisfied that the client has an urgent need for housing, that they do not have the ability to resolve their housing need and that their need cannot be more adequately addressed through other housing assistance options.

1. Unstable housing circumstances – evidence requirements

Clients who are experiencing unstable housing circumstances must demonstrate they need to leave the place they are staying and they have nowhere else to live. For more information see item 13 on the Evidence Requirements Information Sheet.

2. At risk factors – evidence requirements

The client will need to provide documents to support their application. For more information about the type of documents that can be provided see item 15 on the Evidence Requirements Information Sheet.

No additional supporting documentation is required in cases where a client provides any of the following:

• support letter or completed Medical Assessment from the Service for the Treatment and Rehabilitation of Torture and Trauma Survivors (STARTTS)
• request for assistance from Community Services
• support letter or report from the client’s treating psychiatrist.

The refugee ‘Women at Risk’ category is demonstrated by the presence of visa subclass 204 stamped in the client’s passport. Because the client’s circumstances may have changed since the visa subclass 204 was originally issued, housing providers will require further supporting documentation showing how the client is currently at risk.

3. Existing accommodation is inappropriate for basic housing requirements – evidence requirements

Where a client, or a member of their household, has a severe or ongoing medical condition or disability they must show how their current housing circumstances are having a bad effect on their health or wellbeing. If a client has a severe or ongoing medical condition or disability, the social housing provider will consider:

• the severity of the person’s condition, and
• whether the medical condition is permanent or likely to be permanent, and
• the mobility of the person affected, and
• the impact of the current dwelling and/or location on the person’s health or wellbeing, and
• how often the person needs to visit medical services or specialists, and
• if, and how easily, the person can travel to these services, and
• if, and how easily, these services can be accessed in other areas.

Clients who receive a Disability Support Pension are not required to provide any further proof of their disability. However, all clients must provide documentation to support their application if applying based on inappropriate housing. For more information on the types of documents that can be provided see items 14 and 16 on the Evidence Requirements Information Sheet.

If documentation such as a Medical Assessment does not clearly show how the client’s existing housing circumstances are inappropriate, housing providers may request further information from the health professional or support agency.

The exceptions to this are requests for assistance from Community Services and support letters from STARTTS. In these instances, housing providers will not require any further information.

Where a client, or a member of their household, needs safe and secure accommodation to have a child returned from out-of-home care or to help prevent children from entering out-of-home care they must demonstrate that a priority housing status is required to meet the needs of a child. For more information see item 14 on the Evidence Requirements Information Sheet

4. Unable to resolve need in private rental market – evidence requirements

Clients must demonstrate the reasons why they are unable to find alternative accommodation, for more information see item 23 on the Evidence Requirements Information Sheet.

5. Stolen Generations Survivors and Clients who have experienced institutional child sexual abuse

Clients who are Stolen Generations Survivors or have experienced institutional child sex abuse are eligible for priority housing assistance on those grounds, subject to the following evidence being provided:

Stolen Generations Survivors

Clients will need to demonstrate they are a Stolen Generations Survivor. Evidence to demonstrate this includes a letter from the Stolen Generations Reparations Scheme, confirming a successful reparation claim, or a letter from a Stolen Generations Organisation, acknowledging the client as a Stolen Generations Survivor.

See item 22 on the Evidence Requirements Information Sheet

Clients who have experienced institutional child sexual abuse

Clients will need to demonstrate they are successful applicants to the National Redress Scheme. This can be achieved by a letter from the National Redress Scheme, confirming a successful redress claim. DCJ Housing will also consider clients who have received a civil compensation payments in relation to institutional child sexual abuse, for the purposes of this priority housing category; in this instance, written evidence of the civil compensation payments will be required.
See item 22 on the Evidence Requirements Information Sheet

1. Priority assistance clients

Priority assistance clients include:

• clients assessed as eligible for priority housing assistance, or
• emergency temporary accommodation clients, or
• priority transfer clients when they:
  • request a high demand area other than the area they currently live in, or
  • currently live in a high demand area and request a specific suburb in that area, or
  • request a specific suburb within an allocation area
• Private Rental Subsidy clients.

Additionally, a locational needs assessment will be applied to existing social housing tenants being relocated for management purposes when seeking relocation to a public housing property in a high demand area, unless they already live in the same high demand area that they seek relocation within.

2. Ongoing medical condition or disability

A person is considered to have an ongoing medical condition or disability if their ability to function is impaired or they have a medical condition that:

• is due to an intellectual, psychiatric, sensory or physical condition or combination of conditions, and
• is permanent or likely to be permanent, and
• results in:
  • a substantially reduced capacity of the person for communication, learning or mobility, and
  • the need for ongoing support services, or
  • an inability to obtain housing from the private rental market.

An ongoing medical condition or disability may interfere with a person’s capacity to undertake everyday tasks. The person may need to access a range of services and supports that they would have difficulty travelling to because of their particular medical condition or disability.

Depending on their individual circumstances and requirements, a client may need to live in close proximity to one or more of the following:

• a hospital specialising in the treatment of a particular medical condition or disability
• special schools for children with an intellectual, psychiatric or physical disability
• a specialist who has continuously treated the client’s condition or disability
• culturally appropriate services
• disability support services
• home support services
• mental health services
• social supports
• employment.

The client must show that the requested area will have a direct benefit in terms of the health or wellbeing of themselves or other members of their household. As part of the assessment process, the housing provider will consider:

• the severity of the person’s medical condition or disability, and
• whether the medical condition is permanent or likely to be permanent, and
• the mobility of the person affected, and
• what living skills the person has, and
• the impact of an alternative location on the person’s health or wellbeing, and
• how often the person needs to visit medical services or specialists, and
• the type of care or support received from family or friends, and
• if, and how easily, the person can travel to these services and supports, and
• if, and how easily, these services can be accessed in other areas.

3. Evidence to support request to live in a high demand area

A client must provide adequate evidence to support their request to live in a high demand area. The documentation will vary according to the nature of the client’s disability or medical condition, for more information on the type of documents required see item 22 on the Evidence Requirements Information Sheet.

Letters or reports from health professionals and support services should include:

• the length of time the client has been utilising the service or receiving treatment from a specific doctor, support agency, health service or hospital, and
• how often the client utilises these services, and
• how long the client will need to continue to access these services, and
• the possible impact on the client if they were required to access similar services in an alternative area.

Support letters from family or friends should include:

• contact details, and
• a description of the type of care or support provided, and
• the length of time the care or support has been provided, and
• the frequency of care or support, and
• the length of time the family member or friend has been continuously living in the area.

Affinity with an area

A client with an ongoing medical condition or disability may have lived in the requested area for at least ten years and developed an extensive range of social and support networks. In this situation, locational need is demonstrated by the client’s affinity with the area.

An Aboriginal or Torres Strait Islander client who has an affinity with a particular area satisfies locational need. In this case, affinity with an area is demonstrated by applicant’s kinship group residing in the requested area or the area is the traditional homeland of their tribe.

Geographical Requirements

Some partnerships have geographical requirements or restrictions which have been agreed to through an Operating Agreement or other approved Agreements (such as a Memorandum of Understanding or an NDIS participant requirement).

Agreements should clearly outline any specific locational areas and list the areas where a client is required to be housed. This negates the need for a further locational needs assessment.

If there are no specific geographical requirements/restrictions outlined in the Operating Agreement, and a client wishes to be housed in social housing in a high demand area, a locational needs assessment must be undertaken.

1. DCJ Housing property types

The following table lists the available DCJ Housing property types and the clients that are eligible for these properties.

Table 1: DCJ Housing property types

2. Criteria for matching clients to properties

The criteria used to match clients to properties are outlined in the table below. DCJ Housing will match clients to public and Aboriginal housing where a client has selected public or Aboriginal housing as one of their preferred providers. Community housing providers will match clients to community housing where a client has selected community housing as one of their preferred providers.

Table 1: Criteria for matching clients to properties

3. Extension of timeframes

The table below provides information on when timeframes for public housing offers will be extended. Community housing providers will advise clients of any extension to timeframes according to their own individual matching policies.

Table 1: Extension of timeframes for public housing offers

4. Accepting, rejecting and withdrawing offers and suspending applications

The table below sets out the criteria for making decisions about when an offer of social housing is accepted, rejected or withdrawn, and/or when an application is suspended.

Social housing providers may determine the outcome of an offer according to their own individual matching policies.

Table 1: Criteria for accepting, rejecting and withdrawing public housing offers and suspending applications