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Key Window Locks Policy

1. Background

Tenants can expect NSW Land and Housing Corporation (LAHC) to maintain a property in a reasonable state of repair, LAHC will also install and maintain compliant window locks.

To provide a means for securing properties from unauthorised entry through a window, LAHC has installed key window locks to all openable windows.

Checking key window locks is required to ensure the locks are functioning and lockable in ventilating positions. This occurs during Property Assessment Survey (PAS) inspections and when a property is vacant.

2. Scope

This policy applies to LAHC properties and Aboriginal Housing Office (AHO) properties managed by the Department of Communities and Justice (DCJ). This policy does not apply to head leased properties.

3. Business rules

Window locks in LAHC properties must comply with LAHC’s Component Requirements, Australian Standards and the National Construction Code. Window locks when installed are to be keyed alike in accordance with the Component Requirements.

LAHC will install, maintain and replace key window locks in response to:

  • a tenant requests
  • vacant maintenance
  • a staff or contractor report of a potential risk situation
  • a dwelling's inclusion in a planned Program of Works.

Opening windows in newly constructed dwellings are fitted with keyed window locks.

Tenants are expected to advise DCJ when:

  • Installed window locks are not operational, this includes lost keys. Deliberate damage to key window locks may result in tenant charges.
  • There is a risk for children residing in upper floor units in the absence of window locks.

4. Legislation and compliance

LAHC will install, maintain and replace key window locks in accordance with:

Both the tenant and LAHC have rights and obligations under the Residential Tenancies Act 2010, the residential tenancy agreement and LAHC policies.

5. Related documentation

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Last updated: 13 Dec 2021