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General information for all participants

The data collection includes at least five rounds of face-to-face interviews with caregivers, activities with children over three years of age and a short interview with children and young people over seven years of age. Birth parents and adoptive parents are invited to take part in the interviews if the child(ren) is restored or adopted during the study.

The NSW Department of Family and Community Services researchers contact every caregiver to seek their permission to securely transfer their contact details to I-view (an independent data collection agency that specialises in social research data collection) and this is referred to as an 'opt-in' recruitment process.

The interviews are conducted by trained interviewers from I-view. The interviews are crucial to the study where detailed information is collected on the characteristics, needs, experiences and outcomes of the children.

Information about the study is available to participants:

  • children and young people
  • carers
  • parents
  • caseworkers
  • childcare and school teachers

If you are part of this Study, please let the researchers at FACS or I-view know if you change your address or phone number so we can keep in contact with you.

Contact us


FACS Insights, Analysis and Research who are leading the study:
Phone: 1800-997-960
Email: Pathways@facs.nsw.gov.au

I-view who are conducting the interviews:
Web page: www.iview.com.au
Phone: 1800-105-088

For children and young people

For detailed information about the study and to find out more about what is involved:

If  you are a child or young person aged 7 years or older taking part in the study you will receive a postcard before each interview conducted every 18-24 months.

If you agree to be interviewed, the interviewer will ask you if you have any questions about the study before you start. You will then be asked to sign the agreement form.

The longitudinal study is currently conducting the 5th round of interviews. The interview includes some activities and some questions that take about 30 minutes to complete. All children and young people who participate in the Study will be given a Certificate of Research Participation.

If you turn 18 during the study, you will be invited to stay in the study and complete a questionnaire about how you are going from 2019.

Helpful resources

Where you can get support

Your caregiver or caseworker

CREATE Foundation: An organisation for children and young people in care
Phone: 1800 655 105 or 02-9267-0977
Kids Helpline: For young people aged 5-25 years
Phone: 1800-55-1800
Headspace: For young people aged 12-25 years
Phone: 1800-650-890
Lifeline:Crisis support for all ages
Phone: 131114
Beyond Blue: Support for all ages about mental health
Phone: 1300-22-4636

If you are part of this Study, please let the researchers at FACS or I-view know if you change your address or phone number so we can keep in contact with you.

Contact us


FACS Insights, Analysis and Research who are leading the study:
Phone: 1800-997-960
Email: Pathways@facs.nsw.gov.au

I-view who are conducting the interviews:
Web page: www.iview.com.au
Phone: 1800-105-088

For carers

For more detailed information about the study:

Caregivers including foster carers, relative or kinship carers, residential care workers and adoptive parents of children and young people aged 9 months to 17 years will be invited to complete a face-to-face interview at 18-24-month intervals during the study.

If you agree to take part in the study, you will receive a brochure and consent form before  each interview. If you have children or young people older than seven years taking part in the study, you will be given information about the questions asked during their interview. See the questions given to 7–11 year olds and 12–17 year olds.

The longitudinal study is currently conducting the 5th round of interviews.

As part of this study we collected the teacher's view of how your child was progressing at school during the 2nd to 4th round of interviews if the caregiver gave written consent for the teacher survey.

Important documents:

Helpful resources

Where can you get support

My Forever Family NSW: Provides all foster, kinship and relative carers across NSW access. 
Phone: 1300 782 975
Aboriginal Statewide Foster Care Support Service (ASFCSS): Provides  telephone advice for kinship, relative and foster carers of Aboriginal children in out-of-home care.
Phone: 1800-888-698

If you are part of this Study, please let the researchers at FACS or I-view know if you change your address or phone number so we can keep in contact with you.

Contact us


FACS Insights, Analysis and Research who are leading the study:
Phone: 1800-997-960
Email: Pathways@facs.nsw.gov.au

I-view who are conducting the interviews:
Web page: www.iview.com.au
Phone: 1800-105-088

For birth parents

For more detailed information about the study:

Parents who have had their child(ren) restored will be invited to join in the study and complete a face-to-face interview at 18-24 month intervals during the study.

You will be given a brochure and  consent form before each interview. If your child(ren) is older than seven years, you will be given information about the questions in their interview. See the questions given to 7–11 year olds and 12–17 year olds .

The longitudinal study is currently conducting the 5th round of interviews.

Important documents

Helpful resources

Where can you get support

Family by Family: A network of families helping other families make changes they want to make in their lives.
Phone in NSW: (02) 9628 5872

Relationships Australia: Relationship support services.
Phone: 1300 364 277

Parent Line: Telephone counselling, information and referral for parents and carers of children 0–18 years in NSW.
Phone : 1300 100 052

Contact us


FACS Insights, Analysis and Research who are leading the study:
Phone: 1800-997-960
Email: Pathways@facs.nsw.gov.au

I-view who are conducting the interviews:
Web page: www.iview.com.au
Phone: 1800-105-088

For caseworkers and teachers

Caseworkers

An online caseworker survey is part of the Pathways of Care Longitudinal Study. It is very important that both FACS and NGO-funded service providers are represented in this research study. This feedback loop is critical to ensure OOHC policies, practices and service provision improve child outcomes.

For more detailed information about the study watch the Study video.

Survey details to the final orders cohort (n=2828) was distributed to FACS and NGO caseworkers. Letters  were sent to 151 CSCs and NGO offices across New South Wales.

Please refer to the Frequently Asked Questions for information about the caseworker survey.

The caseworker survey was run from May 2015-April 2016, with a total of 1625 surveys completed. This survey is now closed.

Childcare and school teachers

An online teacher survey is part of the Pathways of Care Longitudinal Study. It is very important to hear from teachers about how the children and young people are going at childcare and school.

For more detailed information about the study watch the Study video.

A total of 771 of 1,789 childcare and school teachers completed the on-line survey during Wave 2 to Wave 4. The cross-sectional survey commenced in November 2013 and ended in November 2018. This survey is now closed.

Written consent for the teacher (childcare or school) was provided by the child/young person’s caregiver.

Information about the online survey:

Contact us


FACS Insights, Analysis and Research who are leading the study:
Phone: 1800-997-960
Email: Pathways@facs.nsw.gov.au

I-view who are conducting the interviews:
Web page: www.iview.com.au
Phone: 1800-105-088

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Last updated: 24 Sep 2019