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Introduction to the HSA

The HSA is a standard contract used when a NSW government agency procures human services from a non-government organisation (NGO).

It is designed to improve service delivery outcomes by making it easier for NGOs to do business with NSW government agencies with a streamlined and standardised contract. It also balances the need for a standardised contract with the flexibility needed for contracting in the diverse human services sector.

The HSA makes it easier for both parties to understand their obligations and expectations:

  • It’s a simple and user-friendly contract.
  • It reflects the partnership needed between government and the sector to deliver better human services outcomes.
  • It provides a base level of consistency across all HSA contracts.

The Ministry of Health, the Department of Education and DCJ are the main government agencies that currently use the HSA.

Although the HSA is specifically designed for contracts with NGOs, DCJ also contracts local councils and other government agencies to deliver services on its behalf. DCJ has developed an amended version of the HSA Schedule when contracting with these other agencies and local councils. This allows some consistency for contracts within a funding program.

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Last updated: 12 Jun 2020