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FACS Housing's obligations

Family and Community Services Housing follows rules about how it delivers services, handles appeals and uses your information

Right to information

A formal access application, previously known as a Freedom of Information request, can be made by any member of the public for information held by Family and Community Services (FACS) Housing. A tenant or a client of FACS Housing may apply for information relating to their tenancy, or a service they may have received from FACS Housing. Information of a non-personal nature may also be requested as part of a formal access application. Fees and charges will be applicable.

The Government Information (Public Access) Act 2009 (GIPA) also allows for FACS Housing to release information informally. This may be information relating to policies or any other information that is available on the FACS Housing website. A tenant or a client of FACS Housing may obtain limited information from their tenancy file without the need for a formal access application, conditions do apply.

For additional assistance relating to accessing information under the GIPA Act, or general enquires, please contact our Right to Information Unit (previously known as the FOI Unit).

Right to Information Unit
8753 8400 or 8753 8386

For more information please see the Right to Information Policy.

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