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FACS Housing's obligations

Family and Community Services Housing follows rules about how it delivers services, handles appeals and uses your information

Privacy and information sharing

Family and Community Services (FACS) Housing collects personal information (including health information) about its clients so that it can provide appropriate services. FACS Housing’s approach to collecting, using and storing the personal and health information of its clients is governed by the Privacy and Personal Information Act 1998, the Health Records and Information Privacy Act 2002 and the Housing Act 2001.

FACS Housing works with other agencies to develop solutions for individual applicants, tenants and public housing communities. Other agencies will be encouraged by FACS Housing to participate in forums like Neighbourhood Advisory Boards and inter-agency support groups.

For more information on this policy, look in Privacy and Information Sharing Policy.

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