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The Department of Communities and Justice (DCJ) transferred the tenancy management of around  14,000 social housing tenancies to community housing providers, including the delivery of private rental assistance products under Housing Pathways. The NSW Government supports the diversity and service delivery of community housing providers and their ability to make a positive impact on people’s lives.

There are about 144,000 social housing properties across NSW and 19% are already managed by community housing providers. The changes will bring this up to 32%.

This will help us deliver on the Future Directions for Social Housing in NSW reform program aimed at improving social housing tenant outcomes, announced in January 2016.

Here is a summary of transfer locations, community housing providers and dates the tenancy management of the properties were transferred to the community housing providers:

Local Government AreaCommunity housing providers (CHPs)Transfer date
Maitland and Port Stephens Hume Community Housing 2 September 2019
Singleton, Cessnock, Dungog, Mid-Coast, Muswellbrook, Upper Hunter Compass Housing Services 3 June 2019
Gunnedah, Tamworth, Walcha, Liverpool Plains, Armidale Regional, Glen Innes, Gwydir, Guyra, Inverell, Moree Plains, Narrabri, Tenterfield, Uralla Homes North Community Housing 6 May 2019
Shoalhaven Southern Cross Housing 22 October 2018
Coffs Harbour, Bellingen Mission Australia Housing 1 July 2019
Nambucca, Kempsey, Port Macquarie-Hastings Community Housing Limited 19 November 2018
Ryde, Hornsby, Ku-ring-gai Link Housing 3 December 2018
Northern Beaches and Mosman Bridge Housing in partnership with the Women’s Housing Company 5 August 2019
North Sydney, Hunters Hill, Lane Cove, Willoughby St George Community Housing (SGCH) 1 April 2019

Repairs and maintenance

Community housing organisations are responsible for the repairs and maintenance of the property including organising emergency repairs. Tenants of DCJ owned properties will continue to call the Maintenance Line on 1800 422 322, 24 hours a day, 7 days a week.  If you were part of the 2017 management transfers, you will continue to call your community housing provider for maintenance.

Aboriginal Housing Office tenancies

  • The DCJ transfers do not affect AHO tenants.
  • You will not have to move, and your rent, terms and length of your lease stay the same.
  • DCJ will still manage your lease and put you in touch with the services you need.
  • The contact number for repairs will be the same.

If you have questions, please call your Client Service Officer at DCJ or visit www.aho.nsw.gov.au/tenants

Benefits of the Management Transfer program

The NSW Government wants to make sure social housing has a more positive impact on people’s lives. Increasing the management of social housing properties by our community housing partners will:

  • make the most of community networks to deliver better long term outcomes for our tenants and applicants
  • make the social housing system stronger and more diverse
  • access more sources of funding that are available to community housing providers to better support tenants
  • build up the skills and size of the community housing sector.

Community housing providers (CHPs)

The Management Transfer program tender opened for submissions on Monday 27 March 2017 and closed on Friday 26 May 2017. The successful CHPs were selected following a rigorous evaluation process.

The CHPs focused on building partnerships with social housing tenants, applicants, local communities and stakeholders to provide housing services and supports that meet the client’s individual housing needs. They have a common goal to make the social housing system more sustainable, diverse and dynamic.

They are registered under the National Regulatory System for  CHPs and meet national performance standards. They will have additional contractual requirements for achieving better outcomes for tenants.

They are required to link tenants with appropriate local support services as required, based on individual need.

More information

If you have any questions, you can:

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Last updated: 16 Oct 2019