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The Social Housing Management Transfer (SHMT) Program is the transfer of management of Family and Community Services (FACS) social housing properties to community housing providers (CHPs) in certain locations in NSW. There are around 14,000 properties transferring through this process. The SHMT Program is a key initiative under the Future Directions for Social Housing in NSW (Future Directions).

What is the Social Housing Management Transfer (SHMT) Program?

The SHMT Program is the transfer of management of Family and Community Services (FACS) social housing properties to community housing providers (CHPs) in certain locations in NSW. There are around 14,000 properties transferring through this process. The SHMT Program is a key initiative under the Future Directions for Social Housing in NSW (Future Directions).

There are about 144,000 social housing properties across NSW of which 19 per cent are already managed by CHPs.

The changes will see approximately 32% of social housing being managed by CHPs. There will be no FACS Housing presence in these locations when the transfers to CHPs take place.

What are the benefits of the SHMT program?

By increasing CHP management of social housing properties the NSW Government will be able to:

  • make the most of community networks to deliver better long term outcomes for our tenants and applicants
  • make the social housing system stronger and more diverse
  • access more sources of funding that are available to community housing providers to better support tenants
  • enhance the capacity and size of the community housing sector.

What is Future Directions for Social Housing in NSW?

Future Directions for Social Housing in NSW (Future Directions) is the NSW Government's social housing strategy that outlines reforms that are to be implemented across the NSW social housing system by 2025.

Future Directions is focused on 3 areas:

  • More new and improved social housing
  • More opportunities and support for people to avoid and/or transition through social housing
  • A better experience for tenants.

Funding for leased properties:

Funding for the  leasing program will not change and will continue to be provided by FACS on an annual basis. Rent paid to the landlord also remains unchanged.

What are the strengths of CHPs?

The community housing sector has been active for over 30 years and currently manages around 28,000 properties across NSW.

NSW CHPs have an average tenant satisfaction rate of 79 per cent. This is largely a feature of their experience in facilitating support services and undertaking meaningful community engagement.

What safeguards are in place to monitor the CHPs?

All CHPs who are selected to provide social housing services are required to be registered with the National Regulatory System for Community Housing (NRSCH).

The NRSCH aims to ensure a well governed, well managed and viable community housing sector that meets the housing needs of tenants and provides assurance for government and investors. For information about the NRSCH please refer to http://www.nrsch.gov.au.

Where will management transfers occur?

Current management of social housing in the following locations will be transferred to CHPs by 2020:

  • Northern Sydney District (excluding Ivanhoe Estate)
  • Mid North Coast District
  • Hunter New England (excluding Lake Macquarie LGA and Newcastle LGA)
  • Shoalhaven LGA

When will transfers of leased properties to CHPs take place?

It is expected that all leased properties within each of the transfer locations will be transitioned by 2020. FACS will inform the landlords/agents of the specific transition timeframes.

At the time of transfer, your lease/s will be transferred to the CHP via a Deed of Assignment and Consent (Deed) that is signed by the landlord/agent, NSW Land and Housing Corporation (LAHC) and the CHP.

FACS will endeavour to make the transition of all leased properties to each CHP as seamless as possible.

For landlords who currently lease to FACS

What does this mean for the landlord/agent of the leased property?

When the transfers occur, CHPs will assume the tenancy management responsibility for the social housing properties in each location. This means there will no longer be a FACS Housing presence, and CHPs will become the point of contact for landlords.

What should I do now?

You do not need to do anything right now.

FACS will send you a Deed of Assignment and Consent (Deed) for your execution, when your leases/s is/are ready to be transferred to the CHP.

FACS will continue to be your point of contact for all tenancy management matters until the management of your property or properties is transferred to the CHP.

FACS will continue to keep you and any tenants informed ahead of any changes to assist with the transition of the transfer of the lease to the CHP.

For landlords about to enter into a new lease or renew an existing lease with FACS

What should I do now?

You do not need to do anything right now.

The lease that you enter into and sign off will include the following clause:-

Despite anything else in this Lease the landlord agrees that New South Wales Land and Housing Corporation can assign or transfer this lease without consent to any social housing provider as defined in section 136 of the Residential Tenancies Act 2010.

FACS will continue to be your point of contact for all tenancy management matters until the management of your property or properties is transferred to the CHP.

FACS will continue to keep you and any tenants informed ahead of any changes to assist with the transition of the transfer of the lease to the CHP.

Who can I talk to about  leasing arrangements?

For all current property lease matters please contact your FACS District contact.

For all matters relating to the SHMT Program, please email the Management Transfers mailbox at:
ManagementTransfers@facs.nsw.gov.au.

Upon receipt of your email, a staff representative from the SHMT Program will be in contact you to assist you with your enquiry.

For Tenants

If a headlease tenant needs to report a maintenance problem after the transfer date, they should call the new community housing provider directly.

Where can I find more information?

For more information about the SHMT Program.

For more information about Future Directions.


Are all your questions answered?

If you have any questions about the transfers or want to talk to someone, you can:

  • Call the Housing Contact Centre on 1800 422 322. This is a free call from landlines, most mobile phones and the phones in your local Family and Community Services housing office.
  • Speak to your local Family and Community Services client service team.
  • Visit Management transfer program
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