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Manage Affordable Housing overview

Managing affordable housing involves the standard property and tenancy management requirements of managing any rental housing. However, it also involves additional responsibilities around assessing eligibility, setting rent, letting properties to eligible households and meeting the requirements of the relevant affordable housing program.

In general, managing affordable housing involves:

  • determining household eligibility for affordable housing properties
  • establishing and implementing affordable housing rent policy
  • finding eligible tenants, managing applications and assessments and allocating properties
  • managing tenancies, including collecting rent and maintaining properties
  • reviewing eligibility and managing a tenant’s exit if they are no longer eligible to stay in the property.

If you are managing affordable housing properties which were acquired or developed using government funds or benefits or through the Housing SEPP, you will need to meet the requirements associated with that funding, benefit or legislation. These requirements will be outlined in funding contracts and/or in government endorsed guidelines such as the NSW Affordable Housing Ministerial Guidelines PDF, 14062.98 KB and include criteria such as which households are eligible, how rents should be set and what information needs to be provided to the funding body.

Requirements may differ from program to program according to contractual arrangements, and your responsibilities will vary depending on whether you own the property or are managing it on behalf of, or in partnership with, another organisation.

All tenancy managers of affordable housing in NSW must comply with the Residential Tenancies Act 2010.

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Last updated: 10 Apr 2024