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Program specifications and protocols

SHS Program specifications, Homelessness Service Contracts, Training policies and resources, Client consent and information sharing

Specialist Homelessness Services Case Management Kit

Case management is the key to assisting and working effectively with people who are experiencing homelessness or at risk of homelessness and have a range of complex needs.

The SHS Case Management Resource Kit will be updated soon.

SHS Learning & Development Framework

In the meantime, please refer to the NSW Specialist Homelessness Service (SHS) Learning & Development Framework (the L&D Framework) for training for SHS workers and managers to work effectively with people who are experiencing homelessness or at risk of homelessness.

The L&D Framework provides development opportunities tailored to the SHS sector with options to suit different roles, expertise and learning needs. The L&D Framework includes programs for the core skills needed when working in SHS as well as specialist areas of development for working with specific client groups.

The L&D Framework is managed and overseen by the Industry Partnership and hosted on a portal managed by Managed Training Services.

Access to the L&D Framework is free and available to SHS managers and staff from the Department of Communities and Justice (DCJ) funded SHS providers, and their subcontractors.

Policy for delivery of services to unaccompanied children 12 to 15 years

Children who are homeless are likely to have experienced abuse, neglect, family violence at home, or mental illness. They may have also been in contact with the justice system, misused drugs and alcohol, or disengaged from education.

The Unaccompanied children 12-15 years accessing Specialist Homelessness Services policy  PDF, 1322.95 KB outlines the roles and responsibilities of homelessness services, the Department of Communities and Justice (DCJ) and the broader service system based on the age and legal status of the child. DCJ worked with the Homelessness peaks and youth homelessness providers to revise the policy in response to the outcomes of the 2020 HYAP evaluation and More than Shelter reports by the NSW Ombudsman. The updated policy provides a framework to improve service integration across the homelessness and

Specialist homelessness services and Homeless Youth Assistance Program (HYAP) providers are expected to deliver services to unaccompanied children and young people in accordance with this policy.

The Policy review - Information sheet PDF, 139.17 KB was developed to detail key changes, background and intended outcomes of the updated policy.

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Last updated: 02 Feb 2024