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Virtual Client Service Visits: Keeping you safe

DCJ now offers virtual Client Service Visits (CSVs) – this is a new tool for DCJ Housing staff to keep in touch with you.

Instead of us coming to your house, we can check in with you through a video call. It’s not very different from a normal CSV.

During the call we will ask you to show us the entire home – including the yard, garage or shed, just like an in-person visit. You can also raise any issues with your Client Service Officer (CSO).

We don’t record, take pictures or screenshots during the video call. We may ask you to send us a picture for information or to help us to act quickly on property care and maintenance issues.

The virtual CSV uses FaceTime or the WhatsApp messenger app. The call will use data on your device or internet plan.

You can choose if you want to participate in a virtual Client Service Visit. If you don’t wish to, please let us know and we can schedule a time to visit you when it’s safe to do so.

To find out more about virtual CSVs

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Last updated: 05 Nov 2020