Policies
Browse policies by topic including housing, adoption, Out of Home Care, child protection, domestic and family violence
Showing 1 - 8 of 8 items
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Case Plan Goal Package Extension Flowchart
This document is designed to show the flow of steps involved in seeking an extension to the two year case plan goal package under exceptional circumstances.
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Community Housing Water Charging Guidelines
In Housing and homelessness / Community housing policies
The Water Charging Guidelines apply to all tenancies managed under a social housing tenancy agreement, including affordable housing, unless the property is exempted from water usage charges.
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Community housing policies
FACS has developed a series of policies to help organisations wishing to manage community housing properties and services
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Children and Young People at Risk Policy
In Housing and homelessness / Housing policies
The purpose of this policy is to outline the role of social housing providers in child protection matters
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Centralised Gas Hot Water Service Reimbursement Policy
In Housing and homelessness / Housing policies
LAHC will reimburse tenants who lived in premises where a centralised gas hot water service was used for their gas usage costs for the period 22 March 2014 to 22 March 2020
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Client Service Delivery Policy
In Housing and homelessness / Housing policies
This policy explains the standards of behaviour and service expected of staff and clients. How a client can provide feedback about the services they use, including how to make a complaint. How client feedback and [...]
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Charging Rent Policy
In Housing and homelessness / Housing policies
This policy is to explain how DCJ determines rent charges
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Changing a Tenancy Policy
In Housing and homelessness / Housing policies
The intent of this policy is to explain the criteria for changing a DCJ managed tenancy specifically Relocating tenants for management purposes, Mutual exchange and Recognition as a Tenant (RAAT).