Policies
Browse policies by topic including housing, adoption, Out of Home Care, child protection, domestic and family violence
Showing 1 - 10 of 12 items
-
Case Plan Goal Package Extension Flowchart
This document is designed to show the flow of steps involved in seeking an extension to the two year case plan goal package under exceptional circumstances.
-
Complaints-Policy
This Policy outlines the Family and Community Services’ (FACS) principles and objectives regarding the management of customer complaints and feedback, and the standard of behavior expected from all FACS workers in dealing with these matters.
-
Community Housing Water Charging Guidelines
In Housing and homelessness / Community housing policies
The Water Charging Guidelines apply to all tenancies managed under a social housing tenancy agreement, including affordable housing, unless the property is exempted from water usage charges.
-
Contracting issues and complaints
Making complaints to us, and your responsibilities for resolving complaints and protecting whistleblowers. How we handle complaints and deal with allegations of misconduct.
-
Community housing policies
FACS has developed a series of policies to help organisations wishing to manage community housing properties and services
-
Charter for working with contracted service providers
This charter conveys the principles, values, commitments and expectations of DCJ’s working relationship with service providers to achieve positive outcomes for individuals, families and communities.
-
Closing the complaint - How we handle contracting complaints
In How we handle contracting complaints / Chapters
The process we follow when handling contracting complaints made about us or about a service provider contracted by us.
-
Children and Young People at Risk Policy
In Housing and homelessness / Housing policies
The purpose of this policy is to outline the role of social housing providers in child protection matters
-
Centralised Gas Hot Water Service Reimbursement Policy
In Housing and homelessness / Housing policies
LAHC will reimburse tenants who lived in premises where a centralised gas hot water service was used for their gas usage costs for the period 22 March 2014 to 22 March 2020
-
Client Service Delivery Policy
In Housing and homelessness / Housing policies
This policy explains the standards of behaviour and service expected of staff and clients. How a client can provide feedback about the services they use, including how to make a complaint. How client feedback and [...]