Applying for a Statement of Service

DCJ can provide a Statement of Service, which is a declaration about the contractual arrangements you have with us and your performance.  We don’t provide references or referees for service providers. This page explains how to apply for a Statement of Service and outlines the information that will be provided.

On this page

• What is a Statement of Service?
• When will we provide a Statement of Service?
• Who can request a Statement of Service?
• What information is included in a Statement of Service?
• The implications of requesting a Statement of Service
• How to apply for a statement of service
• Processing your application
• Support and assistance

What is a Statement of Service?

From time to time, a state, federal government agency or non-government organisation may require a reference or other similar statement to support your application for funding or accreditation.

A Statement of Service:

• confirms, in writing, details of the contractual arrangements you have with DCJ
• provides relevant information we've gathered about your performance and approach to service delivery, as well as your governance and financial management practices.

DCJ doesn't provide written or verbal references nor act as a referee for service providers.

When will we provide a Statement of Service?

By providing a Statement of Service, we can support providers to build the sector and partnerships beyond DCJ.

A Statement of Service from us can support your applications when:

• tendering for human services contracts or programs
• applying for grants
• applying for accreditation.

DCJ are unable to provide a Statement of Service if it is deemed that your application conflicts with DCJ’s principles or ethics.

Who can request a Statement of Service?

Statements of Service may be requested by a service provider or a government agency.

To obtain one, you must complete an Application for a Statement of Service form. Find out more about applying.

If the request comes to us directly from another government agency or organisation, we'll notify you that we've been requested to provide a Statement of Service about your organisation, and we'll provide a copy to you.

What information is included in a Statement of Service?

We have an obligation to provide details about our contractual arrangements with you as well as relevant information about your organisation, drawn from our experience of funding and interacting with you.

For this reason, information provided in a Statement of Service may include:

• the contract term and, if applicable, the amount funded (either as a total or annual figures)
• the services or activities agreed in the contract, and the requirements for performance and reporting
• whether there have been any issues of compliance with the terms and conditions of the contract, or known performance issues (as a 'Yes' or 'No', only).

In the Statement of Service, we request that all information we provide about you remains confidential.

The implications of requesting a Statement of Service

It's important that you understand the implications of requesting a Statement of Service, as the information we provide  may not be favourable to your organisation.

If you're concerned about the information we may provide about your organisation, speak to your DCJ contract manager before applying.

How to apply for a Statement of Service

Use the DCJ form: Application for a Statement of Service.

We won't consider your request for a Statement of Service if you haven't used the DCJ application form.

You must answer all questions and sign the declaration at the end of the application form. Once you have completed all required details in the application form and signed the declaration, submit the application by email to your DCJ contract manager.

Processing your application

We'll send the Statement of Service to either you or the nominated government agency, as applicable, usually within 2 weeks of receiving the application. If sent directly to the government agency, we'll also send you a copy.

This timeframe is an estimate and subject to variation. We'll notify you if we require more time to prepare your Statement of Service.

Support and assistance

If you have any questions or require any assistance to apply for a Statement of Service, contact your DCJ contract manager.