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Frequently Asked Questions

What is the Housing Application online form?

It’s a new way to apply for housing assistance using the internet. You can submit your application in your own time at a place that suits you.

Why is the online application form being introduced?

Surveyed clients have asked for more ways to access our services. Until recently, clients had to call or visit a local Housing Pathways office to apply for housing assistance. The online form gives a new and convenient option for you.

What information do I need to submit my application online?

You need an email address, Centrelink number or income statement, and at least one of the following; Medicare card, Drivers Licence or Passport. You may also need other documents to support your application, e.g. medical certificates.

I don’t have access to a computer. Can I still apply for housing assistance?

Yes. You can access the form with most internet connected smartphones or tablets. There are self-service kiosks at certain FACS Housing offices which have computers and free Wi-Fi. Many public libraries also have computers and free Wi-Fi.

Do I have to apply online?

Applying online is fast and easy, and you can do it from most internet connected devices at any time. But if you would prefer to give us your details over the phone you can call 1800 422 322 between the hours of 9am to 5pm Monday to Friday, or visit your local Housing Pathways office for assistance.

Is the process easy?

Yes, the process is easy. And there are instructions and help throughout the form to guide you. Remember, you can also save and exit and come back to the form at another time. If you get stuck you can call 1800 422 322.

What if I need help with the online form?

You can call the Housing Contact Centre on 1800 422 322 for help with any part of the online form. And you can visit your local Housing Pathways office and speak to a member of our staff.

Will my information be safe and secure?

We take the security and privacy of your information very seriously. Here are some easy ways you can keep safe online:

  • Always log off or close down your internet browser when you have finished
  • Keep your passwords safe
  • Be careful when using public or shared computers when you do your secure online business

Where can I access the online form?

The Housing Application online form is available through the FACS website

What happens after I submit the form? How long before I hear back?

We will get back to you within 2 business days using the contact details you provided (usually phone or email). We will either let you know the outcome of your application, we may need more information from you, or we may make you an appointment for an interview at an office.

I keep getting SMS messages about my application. What are they?

The SMS notification is a friendly reminder that you still need to complete your online housing application form within 30 Days. Until you finish completing the form and pressing submit it cannot be processed. To protect your information and ensure it is current, if you leave your application for longer than 30 days it will be deleted.

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Last updated: 24 Sep 2019