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Tenancy Online Form – Frequently Asked Questions

This document contains Frequently Asked Questions relating to the new Tenancy Online Form for tenants.

General

  • What is a Tenancy Online Form?

    The tenancy online form is a customised form based on your circumstances. It allows you to complete multiple forms at once without having to repeat the same details, making it simpler and easier. The forms that are available online are:

    1.            Rental Subsidy Form

    2.            Application for Additional Occupants Form

    3.            Details of Property and Land Ownership Form

    4.            Authority for Rental Deduction Form

    5.            Income Confirmation Scheme Form

    6.            Notice to Vacate Form

    7.            Evidence Request Form

  • Why has this online form been introduced?

    Clients have told us they want more options to access and complete forms.  The new tenancy online provides choice while making it easier and more convenient for you to complete multiple forms in one single view.

    You can complete the form anywhere at anytime 24/7 on most electronic devices, including PC, tablet or a mobile phone.

  • What do I need to do prior to starting the form?

    In order to complete an online tenancy form, you will need an email address and a mobile number.

    You may need to supply the following information when you start the form, so it will help to have handy your:

    • Client Reference Number (CRN) or Payment   Reference Number (PRN)
    • Identification either a Australian Drivers   Licence, Australian Passport or Medicare card
    • Centrelink Reference Number
    • Supporting Documents such as evidence to   support your form

    If you do not have the above information when you start, you can still save the form and add the information at a later time.

  • Will my application be processed quicker if I lodge the form online?

    All forms received, no matter how they are lodged, are processed in the same manner.

    Completing an online form may be more convenient for you, so you may find it quicker than a paper form.

  • How long will I have to complete and submit my form?

    Once you start the form, you can save and revisit the form for 30 days before it will expire.  If your form has expired, you will need to start a new form.

    While the form will be available for 30 days, you may need to complete and submit your form earlier than this. Your Client Service Officer will provide advice on this.

  • Do I get a copy of the online form that I submitted?

    Yes. You will have the option to download a copy of your form. A link of the submitted form will also be sent to the email address that you provide.

Electronic signatures

  • Will I need to sign my form?

    You may need to sign your form depending on the type of information or consent you are providing as part of completing the online form.

    When your form needs to be signed, the form will direct you to sign electronically.  There are simple instructions on the form for you to follow to help you through this process.

  • Why do I need to sign my form electronically?

    It is a legal requirement for clients to sign certain forms.

  • What happens if I have technical issues signing the form?

    If you are having technical issues with signing the form, please contact your Client Service Officer at your local FACS office.

  • Will FACS send me reminders and information about my form before I complete and submit it?

    Yes. You will automatically receive reminder notifications via email. Once you have registered your form, you can choose to also receive reminders and notifications by SMS.

    Reminders and notifications you could receive include reminders to complete and submit your form, advising  that your form is due to expire and to let you know that the form needs to be signed electronically.

Support

  • How do I get back to my form if I save it to complete later?

    You will need to go to the confirmation email you received when you first registered for the form. Once clicked on the link, you will be taken to a screen where you will need to enter your Form ID and password.

  • What do I do if I need to complete my form and I forget my Form ID?

    You will need to go to the confirmation email you received when you first registered for the form. Once clicked on the link, just click on the link Forgot Form ID located on the sign in page and follow the instructions to retrieve the Form ID.

  • What do I do if I forget the password for my form?

    You will need to go to the confirmation email you received when you first registered for the form. Once clicked on the link, just click on the link Reset my password located on the sign in page and follow the instructions to reset your password.

  • How long will it take for me to complete the form?

    As the tenancy form is based on your circumstances, the time it may take for you to complete the form will depend on how much information you need to provide. The time needed will vary will vary from person to person.

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Last updated: 24 Sep 2019