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Client verification

This section allows us to verify that you are a FACS tenant. You can verify yourself using your Client Reference Number (found on letters sent by us) or Payment Reference Number (found on quarterly rent statements). If you are unable to locate any reference number, you can still submit the form, however there may be a delay in processing your form.

Step 1 image

1. You will be asked to verify if you are a FACS tenant in Step 1 About You.

Step 2, 3,4 image

2. Your last name and date of birth will appear.

3. Enter your Client Reference Number or Payment Reference Number.

4. Click Verify.

Step 5 image

5. If your details do not match our records, this message will appear. You have five attempts before you will be asked to move on to the next question.

Step 6

6. If your details match our records, this message will appear. If you do not verify yourself, you are still able to proceed through the form.

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Last updated: 24 Sep 2019