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Appeals online help

This page contains useful information about online appeals. Topics covered include: Register to get started, Electronic Identification, Uploading Documents, Save for Later and Continue, Forgot my Form ID, Forgot my Password, Review and Submit, and Frequently Asked Questions

Frequently Asked Questions


Do I still have the option of completing a First Tier Appeal in paper?

Yes, the paper form is still available, though the online form will be easier to use, as you can access and lodge the form at any time from any smart phone, tablet or PC.

Can I access the online form on a mobile device?

Yes, you can access the form from a smart phone or tablet. The screen will adapt to the device being used.

What do I need to do prior to starting the form?

It is recommended that you have the below information ready before starting the online form:

  • Client Reference Number (CRN)
  • Identification either a Drivers Licence, Australian Passport or Medicare card
  • Supporting Documents such as evidence to support your appeal

If you do not have the above information when you start, you can still save the form and add the information at a later time.

Will my application be processed quicker if I lodge the appeal online?

No, regardless of how the application is completed, all applications will be processed under the current processing arrangement from the time they are received. You may find it more convenient and quicker to complete and submit the application online. If you lodge on line you can download a PDF of your application for your records.

Once I start an online appeal form, how long do I have to submit it?

Once you start the form, you can save and revisit the form for 30 days. If the form is not submitted within 30 days it will expire. Once a form has expired, you will need to start a new form if you wish to appeal a decision.

You will need to take into consideration the type of appeal that you are lodging as you may need to complete the appeal in a shorter time frame. Please refer to the Client Service Delivery and Appeals Policy for more information.

Do I get a copy of the online appeal form that I submitted?

Yes, you will have the option to download a copy of your appeal. A link of the submitted application will also be sent to the email address that you have provided.


Can someone help me complete and submit the online appeal form?

Yes they can. They will just need to tick the box Is another person helping you fill out this form? Located on the registration page of the online form.

Who can I contact if I need help with using the online form?

You can contact the Housing Contact Centre on 1800 422 322 if you need help using or submitting the online form. Alternatively, you can contact your local DCJ Housing office for assistance.

How do I retrieve my Form ID if I have lost or forgotten it?

On the form sign in page there is a Forgot Form ID. Just click on the link and follow the simple instructions

How do I reset my password if I have forgotten it?

On the form sign in page there is a Forgot Password. Just click on the link and follow the simple instructions.

Who do I contact about my appeal once I have submitted it?

You can contact the Housing Contact Centre 1800 422 322or your local DCJ office for questions in relation to the application.

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Last updated: 30 Oct 2019