Browse policies by topic including housing, adoption, Out of Home Care, child protection, domestic and family violence
Showing 1 - 10 of 13 items
Examining the issues raised - How we handle contracting complaints
In How we handle contracting complaints / Chapters
The process we follow when handling contracting complaints made about us or about a service provider funded by us.
Escalating a contracting complaint - Making contracting complaints to us
In Making contracting complaints to us / Chapters
How our funded service providers can complain to us, and who they can contact.
Eligibility for social housing – property ownership - Social Housing Eligibility and Allocations Policy Supplement
The requirement to complete a Details of Property Ownership form is waived if the applicant has been granted a Protection Visa (refugee status) and the property they own is located in their country of origin.
Eligibility for emergency temporary accommodation - Social Housing Eligibility and Allocations Policy Supplement
Urgent need for short-term emergency accommodation. Assessing a client’s ability to resolve their urgent short-term emergency housing need
Eligibility for priority housing – unable to resolve need in private rental market - Social Housing Eligibility and Allocations Policy Supplement
Housing providers will assess a client’s ability to resolve their urgent housing need in the private rental market by looking at the following factors, which may make it difficult to rent privately:
Ending a Tenancy Policy
The intent of this policy is to explain how a tenant or DCJ can end a tenancy
Eligibility for priority housing – urgent housing needs - Social Housing Eligibility and Allocations Policy Supplement
1. Unstable housing circumstances. 2. At risk factors, 3. Existing accommodation is inappropriate for basic housing requirements
Eligibility for social housing – residency - Social Housing Eligibility and Allocations Policy Supplement
Clients applying for housing assistance, to be considered for social housing must provide proof of Australian citizenship or permanent residency for every person on their application who is aged 18 years and over.
Eligibility for priority housing – evidence requirements - Social Housing Eligibility and Allocations Policy Supplement
Clients are required to substantiate their need for priority housing assistance.
Eligibility for Social Housing Policy
This policy outlines eligibility criteria for all applicants for social housing under Housing Pathways