Policies
Browse policies by topic including housing, adoption, Out of Home Care, child protection, domestic and family violence
Showing 71 - 80 of 194 items
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Introduction - Making contracting complaints to us
In Making contracting complaints to us / Chapters
How our funded service providers can complain to us, and who they can contact.
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Resolving contracting complaints — responsibilities of funded service providers
The requirements for an effective complaints mechanism.
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Closing the complaint - How we handle contracting complaints
In How we handle contracting complaints / Chapters
The process we follow when handling contracting complaints made about us or about a service provider contracted by us.
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Introduction - Pricing, procuring and contracting human services
In Pricing, procuring and contracting human services / Chapters
An overview of DCJ’s standard practices for engaging service providers to deliver human services that meet the needs of individuals, families and communities in NSW.
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Support and assistance - Mergers, acquisitions and amalgamations
In Mergers, acquisitions and amalgamations / Chapters
Information for service providers contracted by us, about the implications of a merger, acquisition, amalgamation or similar change of control, and the requirements for notifying us.
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Your obligations for managing complaints - Resolving contracting complaints — responsibilities of funded service providers
The requirements for an effective complaints mechanism.
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Our payment process - Pricing, procuring and contracting human services
In Pricing, procuring and contracting human services / Chapters
An overview of DCJ’s standard practices for engaging service providers to deliver human services that meet the needs of individuals, families and communities in NSW.
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Resources - How to notify and make allegations of serious wrongdoing and misconduct and how we deal with them
Information about how to notify us and make allegations of serious wrongdoing and misconduct about your staff, and other parties that may become engaged to provide services or exercise a function on behalf of DCJ, [...]
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Banning Notice Policy
In Housing and homelessness / Housing policies
DCJ enforces ‘banning notices’ on people engaging in unlawful or antisocial behaviour or who cannot demonstrate a legitimate reason for being on DCJ property
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Examining the issues raised - How we handle contracting complaints
In How we handle contracting complaints / Chapters
The process we follow when handling contracting complaints made about us or about a service provider contracted by us.