Policies
Browse policies by topic including housing, adoption, Out of Home Care, child protection, domestic and family violence
Showing 121 - 130 of 194 items
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How your contract with us may be affected by a merger, acquisition or amalgamation - Mergers, acquisitions and amalgamations
In Mergers, acquisitions and amalgamations / Chapters
Information for service providers contracted by us, about the implications of a merger, acquisition, amalgamation or similar change of control, and the requirements for notifying us.
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Eligibility for social housing – property ownership - Social Housing Eligibility and Allocations Policy Supplement
The requirement to complete a Details of Property Ownership form is waived if the applicant has been granted a Protection Visa (refugee status) and the property they own is located in their country of origin.
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Your obligations for maintaining secure information - Managing secure information and notifying us of information or data security incidents
The obligations and requirements for service providers to maintain secure information, and notify us when an actual or suspected information security incident is detected. This policy applies to all electronic and physical data storage.
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Pay TV Satellite Dishes and Antennas Policy
In Housing and homelessness / Housing policies
DCJ tenants must apply for permission to install pay television facilities in their home
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What service providers can expect of us - Charter for working with contracted service providers
In Charter for working with contracted service providers / Chapters
This charter conveys the principles, values, commitments and expectations of DCJ’s working relationship with service providers to achieve positive outcomes for individuals, families and communities.
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Our complaint handling standards - How we handle contracting complaints
In How we handle contracting complaints / Chapters
The process we follow when handling contracting complaints made about us or about a service provider contracted by us.
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Start Safely Private Rental Assistance Subsidy Policy
In Housing and homelessness / Housing policies
This policy applies to clients escaping domestic or family violence who are homeless or at risk of homelessness and are eligible for social housing
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Reporting other wrongdoing - How to notify and make allegations of serious wrongdoing and misconduct and how we deal with them
Information about how to notify us and make allegations of serious wrongdoing and misconduct about your staff, and other parties that may become engaged to provide services or exercise a function on behalf of DCJ, [...]
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Review and assessment of your application - Subcontracting
In Subcontracting / Chapters
Information for service providers contracted by us, about the additional responsibilities and obligations of subcontracting, and the requirements for obtaining consent to subcontract.
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Rent Choice Assist Trial
In Housing and homelessness / Housing policies
Rent Choice Assist is a form of Private Rental Assistance (PRA) that aims to support households to maintain and/or access safe and affordable housing in the private rental market.