Policies
Browse policies by topic including housing, adoption, Out of Home Care, child protection, domestic and family violence
Showing 101 - 110 of 194 items
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How we price service delivery - Pricing, procuring and contracting human services
In Pricing, procuring and contracting human services / Chapters
An overview of DCJ’s standard practices for engaging service providers to deliver human services that meet the needs of individuals, families and communities in NSW.
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What to do if you want to change agreed subcontracting arrangements - Subcontracting
In Subcontracting / Chapters
Information for service providers contracted by us, about the additional responsibilities and obligations of subcontracting, and the requirements for obtaining consent to subcontract.
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When we may refer allegations to a regulatory agency - How to notify and make allegations of serious wrongdoing and misconduct and how we deal with them
How we handle allegations of misconduct made to us about our funded service providers, and the other parties that may become involved and when.
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How and when other parties may become involved - Resolving contracting complaints — responsibilities of funded service providers
The requirements for an effective complaints mechanism.
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Request to retain and use unspent DCJ funds - Unspent funds
In Unspent funds / Chapters
This states the requirements for returning or retaining unspent funds for human services contracts. These requirements are effective from 19 July 2023.
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Assessing the complaint to determine who handles it - How we handle contracting complaints
In How we handle contracting complaints / Chapters
The process we follow when handling contracting complaints made about us or about a service provider contracted by us.
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Applying for a Statement of Service
DCJ can provide a Statement of Service, which is a declaration about the contractual arrangements you have with us and your performance. This page explains how to apply for a Statement of Service and outlines [...]
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A–Z policies, guides, fact sheets and forms
An A–Z of all our contract management-related policies, guides, fact sheets and forms for DCJ service providers.
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Responding to complaints we refer to you - Resolving contracting complaints — responsibilities of funded service providers
The requirements for an effective complaints mechanism.
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Responding to complaints we are managing - Resolving contracting complaints — responsibilities of funded service providers
The requirements for an effective complaints mechanism.