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Changes to your tenancy – July 2017 Transfers

Changes to your tenancy – July 2017 Transfers

April 2017

The Department of Family and Community Services (FACS) is transferring the tenancy management duties of some tenancies to community housing providers. Your public housing tenancy was identified to be transferred to a community housing provider in a previous property transfer program. The previous program was delayed but will now be completed.

What is changing?

The main difference is that following the transfer, you will pay your rent to a community housing provider and you will need to claim Commonwealth Rent Assistance from Centrelink. Centrelink knows about this change and is working with FACS to make this transition as easy as possible for you.

The NSW Government supports the diversity and better services of community housing providers and their ability to make a positive impact on people’s lives through:

  • making the most of community networks to deliver better long term outcomes for our tenants and applicants
  • making the social housing system stronger and more diverse
  • accessing more sources of funding that are available to community housing providers to better support tenants.

The management of your tenancy will be transferred to a community housing provider in July 2017.

No, you will not have to move. You will stay in your current home and the length and conditions of your lease will stay the same.

No. Your current lease will be transferred to the community housing provider.

No. In previous property transfer programs, you were able to decline an offer to have the management of your tenancy transferred to a community housing provider. This has now changed. In October 2016, the NSW Government passed new legislation which allows your tenancy to be transferred to a community housing provider automatically.

No. This is not an appealable decision.

Staff from FACS and your new community housing provider will visit you in your home. This is a great opportunity for you to meet your new provider, ask any questions you may have and fill out some forms that will make the transfer of your tenancy as smooth as possible. You will receive a tenant information kit during the visit.

No, your ‘after rent’ income will stay the same when your tenancy is transferred. The main difference will be that you will apply for Commonwealth Rent Assistance (CRA) from Centrelink. If you are eligible to receive CRA, the full amount of CRA will be paid to your community housing provider. This means that after paying your rent and CRA, your ‘after rent’ income will stay the same as it is now.

We will include a CRA fact sheet in your tenant information kit which will explain what CRA is and how you apply for CRA. You can also ask questions and get more information about CRA when you are visited by staff from FACS and your community housing provider.

Yes. If you are already paying a vacant bedroom charge at the time of transfer, you will continue to pay this to your community housing provider.

Each community housing provider has options for rent payment. You can discuss available payments options with staff when they visit you soon.

Community housing providers do not use the Rental Deduction Scheme. However, they use a similar system called Centrepay. FACS will cancel your and your household members’ rental deduction payments before the transfer happens. This will make sure payments will stop coming to FACS after the transfer takes place.

We will write to you and tell you when your rental deduction payments have been cancelled and will include an Australia Post letter so you can pay your rent at the post office, Service NSW, BPAY or on the internet up until your tenancy is transferred.

No. We will cancel your and your household members’ direct debits before the transfer happens. This will make sure payments will stop coming to FACS after the transfer takes place.

We will write to you and tell you when your direct debit payments have been cancelled and will include an Australia Post letter so you can pay your rent at the post office, Service NSW, BPAY or on the internet up until your tenancy is transferred.

It is important to continue to pay your rent and water accounts with FACS until your tenancy is transferred to your new community housing provider. We will write to you and tell you when to stop paying your rent and water to FACS and when to start paying rent and water to your new community housing provider.

Your credit will be automatically transferred to your rent and water accounts with your community housing provider.

Yes. You will still have to make payments on any outstanding debts you may have with FACS.

The conditions of your tenancy will not change. If you have suitable pets at the time of transferring to a community housing provider, you will be allowed to keep your pets.

Yes. Your application will still be approved on the NSW housing register.

FACS will let your community housing provider know that you have been approved to be away from your home for a while, who your contact person is whilst you are away and when you are due to return to your property.

Community housing providers will not expect you to return to your property before your due date for return. If you are on an approved absence leading up to the transfer or at the time of transfer, your contact person will be expected to keep you informed.

When your tenancy has been transferred, the contractor who was given the work to repair your property will still complete the work for you.

If you need to report a maintenance problem after the transfer date, you should call your new community housing provider.

You don’t need to do anything right now. We will provide you with more information when staff from Family and Community Services and your new community housing provider visit you in your home.


Are all your questions answered?

If you have any questions about the transfers or want to talk to someone, you can:

  • Call the Housing Contact Centre on 1800 422 322. This is a free call from landlines, most mobile phones and the phones in your local Family and Community Services housing office.
  • Speak to your local Family and Community Services client service team.
  • Visit Management transfer program

Translation service

If you need help with interpreting or translation because English is not your first language, phone the All Graduates Translating and Interpreting Service on 1300 652 488. They will phone the housing organisation and interpret for you for free.

إذا كنت بحاجة للمساعدة في الترجمة الشفهية أو الترجمة لأن اللغة الإنجليزية ليست لغتك الأولى، اتصل بشركة "أول جراديويتس" All Graduates على الرقم 488 652 1300.

如果你的母語不是英語,需要口譯或筆譯幫助,請致電All Graduates,電話號碼:1300 652 488。

Nếu quý vị cần hỗ trợ biên dịch hoặc phiên dịch vì tiếng Anh không phải là ngôn ngữ chính của quý vị, vui lòng gọi All Graduates theo số 1300 652 488.