Management transfer program

The NSW Government wants social housing to have a more positive impact on people’s lives. We are bringing more resources into the system to meet growing demand, including increasing the capacity of non-government housing providers, known as community housing providers.

There are about 144,000 social housing properties across NSW and 19 per cent are already managed by community housing providers. The changes will bring this up to 32 per cent, and see around 18,000 more properties managed locally by community housing providers.

This will help us deliver on the Future Directions for Social Housing in NSW reform program aimed at improving social housing tenant outcomes, announced in January 2016.

Benefits of the management transfer program

The NSW Government wants to make sure social housing has a more positive impact on people’s lives. Increasing the management of social housing properties by our community housing partners will:

  • make the most of community networks to deliver better long term outcomes for our tenants and applicants
  • make the social housing system stronger and more diverse
  • access more sources of funding that are available to community housing providers to better support you
  • build up the skills and size of the community housing sector.

Timeframe of management transfer program

Community housing providers will be selected through a procurement process.

Eligible organisations include community housing providers registered under the National Regulatory System for Community Housing, and new entrants who can demonstrate the ability to achieve registration. Community housing providers can submit joint proposals.

The procurement process commenced in March 2017 and contracts are expected to be signed in late 2017.

Management transfers will start from early 2018 and take three years to complete.


We will transfer management of tenancies and the management of applications for social housing to community housing providers in the following NSW locations:

  • Shoalhaven
  • Mid North Coast
  • Hunter New England, excluding the Newcastle and Lake Macquarie local government areas
  • Northern Sydney, excluding the Ivanhoe Estate.

The Family and Community Services transfer program will not include Aboriginal Housing Office owned properties. The Aboriginal Housing Office is planning to transfer the management of its properties from Family and Community Services to Aboriginal community housing providers, under a separate program over the next four years, to provide access to more culturally appropriate tenancy management services.

More information

If you have any questions about the transfers or want to talk to someone, you can:

  • call the Housing Contact Centre on 1800 422 322. This is a free call from landlines, most mobile phones and the phones in your local Family and Community Services housing office
  • speak to your local Family and Community Services client service team
  • read our applicant fact sheet or tenant fact sheet.