Management Transfer program

Family and Community Services is transferring the tenancy management of around 14,000 social housing tenancies to community housing providers The NSW Government supports the diversity and service delivery of community housing providers and their ability to make a positive impact on people’s lives.

There are about 144,000 social housing properties across NSW and 19 per cent are already managed by community housing providers. The changes will bring this up to 32 per cent.

This will help us deliver on the Future Directions for Social Housing in NSW reform program aimed at improving social housing tenant outcomes, announced in January 2016.

Benefits of the Management Transfer program

The NSW Government wants to make sure social housing has a more positive impact on people’s lives. Increasing the management of social housing properties by our community housing partners will:

  • make the most of community networks to deliver better long term outcomes for our tenants and applicants
  • make the social housing system stronger and more diverse
  • access more sources of funding that are available to community housing providers to better support tenants
  • build up the skills and size of the community housing sector.

Community housing providers (CHPs)

The Management Transfer program tender opened for submissions on Monday 27 March 2017 and closed on Friday 26 May 2017. The successful CHPs were selected following a rigorous evaluation process.

The CHPs will focus on building partnerships with social housing tenants, applicants, local communities and stakeholders to provide housing services and supports that meet the client’s individual housing needs. They have a common goal to make the social housing system more sustainable, diverse and dynamic.

They are registered under the National Regulatory System for Community Housing Providers and meet national performance standards. They will have additional contractual requirements for achieving better outcomes for tenants.

They will be required to link tenants with appropriate local support services as required, based on individual need.

Here is a summary of transfer locations, successful community housing providers and proposed dates for the transfer of properties to the community housing providers:

Local Government Area

Community housing provider

Transfer timeframe

Maitland and Port Stephens

Hume Community Housing Association Limited

Quarter 3 –2019

Jul - Sep

Singleton, Cessnock, Dungog, Mid-Coast, Muswellbrook, Upper Hunter

Compass Housing Services Co Limited

Quarter 2 –2019

Apr - Jun

Gunnedah, Tamworth, Walcha, Liverpool Plains, Armidale Regional, Glen Innes, Gwydir, Guyra, Inverell, Moree Plains, Narrabri, Tenterfield, Uralla

Homes North Community Housing Company Limited

Quarter 2– 2019

Apr - Jun

Shoalhaven

Southern Cross Community Housing Limited

Quarter 4 –2018

Oct - Dec

Coffs Harbour, Bellingen

Mission Australia Housing

Quarter 3 -2019

Jul - Sep

Nambucca, Kempsey, Port Macquarie-Hastings

Community Housing Limited

Quarter 4- 2018

Oct - Dec

Ryde, Hornsby, Ku-ring-gai

Link Housing Limited

Quarter 4–2018

Oct - Dec

Northern Beaches and Mosman

Bridge Housing Limited working in partnership with the Women’s Housing Company

Quarter 3 -2019

Jul - Sep

North Sydney, Hunters Hill, Lane Cove, Willoughby

St George Community Housing Limited (SGCH)

Quarter 2–2019

Apr - Jun


Aboriginal housing managed by the Aboriginal Housing Office is not part of the Social Housing Management Transfer program. The Aboriginal Housing Office (AHO) has a plan to transfer the management and maintenance of their properties to the Aboriginal community housing sector in the same locations as the Family and Community Services Social Housing Management Transfer program over the next three years.

FACS will continue to manage AHO properties until their management is transferred to the Aboriginal community housing sector.

The attached Appeals and reviewing community housing provider decisions fact sheet content has been approved by the Minister’s Office.

An online collapsible version of the fact sheet (attached) to reside at: https://www.facs.nsw.gov.au/reforms/social-housing/management-transfer-program

The fact sheet will need to be located at marked in red below:

More information

If you have any questions about the transfers or want to talk to someone, you can: