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Future Directions is a ten year plan to drive better outcomes for social housing tenants.

Future Directions focuses on three areas:

  • more new and improved social housing
  • more opportunities and support for people to avoid or transition through social housing
  • a better experience for tenants.

Over the next ten years the Department of Family and Community Services will:

  • work with the non-government and private sector to deliver 23,000 new and replacement homes
  • transfer management of government owned homes to the non-government sector, moving from around 18% to 35% of all social housing in NSW being managed by the sector.
  • continue to introduce measures to make sure social housing meets the changing needs of tenants.

The NSW Government wants to make sure social housing has a more positive impact on people’s lives. Increasing the management of social housing properties by the community housing providers will:

  • make the most of community networks to deliver better long term outcomes for tenants and applicants
  • make the social housing system stronger and more diverse
  • access more sources of funding that are available to community housing providers to better support tenants
  • build up the skills and size of the community housing sector.

For further information on the Social Housing Management Transfers Program, please go to: http://www.facs.nsw.gov.au/reforms/social-housing/management-transfer-program


The proposed program will deliver approximately 23,000 new and redeveloped social housing properties and 500 affordable dwellings, to be used for people transitioning out of social housing or for people to avoid entering the system. Old housing stock will be renewed with modern homes that meet people’s needs.

The redevelopment program will enable the NSW Government to deliver more social housing that will assist more people on the housing wait list. Redeveloping current sites will offer tenants better quality social housing in mixed communities, with a combination of social housing, affordable housing and private rental tenants living in the same area. Redeveloped properties will ensure new and improved housing that is better designed to suit tenants’ needs and will be close to amenities, transport, education and employment.

During the redevelopment, the Department of Family and Community Services (FACS) will consult with tenants and look to relocate tenants to other social housing properties within the local area.

FACS will work closely with communities throughout the relocation process to avoid unnecessary disruption to tenants’ lives. These redevelopments will ensure new and improved housing that is better designed to suit tenants’ needs. Tenants can relocate back once the redevelopment is completed.

The Department of Family and Community Services will implement a number of initiatives to increase employment opportunities for tenants in social housing. These include:

  • giving young people and families with children homes that are closer to better schools and jobs  
  • employing social housing tenants as part of new maintenance and building contracts
  • introducing Personal Support Plans to help tenants access additional support to achieve education and work goals  
  • expanding the Careers in Caring program to help tenants get training and work in the disability and aged care industries.

Families with children will be given homes that are closer to better educational opportunities. Improving access to education will improve lifelong outcomes for children growing up in social housing.

The NSW Government will invest $2 million toward the establishment of new early childhood education centres in social housing areas. This will improve a range of outcomes for children in social housing, including school readiness, school completion and health.

The social housing system needs to adapt to better serve vulnerable people in NSW. The current system is challenged by limited growth in rental income, constrained funding, ageing assets and rising operational costs.

The new system will better be able to provide vulnerable people with a safety net in times of need, offer  tenants supported pathways to independence while housing more people from the waiting list.

In developing the Future Directions strategy, the NSW Government undertook extensive consultation with the community. For more information, visit how we got here.