Quality Assurance Framework


The Quality Assurance Framework (QAF) will provide OOHC caseworkers with access to reliable and comprehensive information about the safety, permanency and the wellbeing of children in statutory OOHC. This information will be collected from various sources including: FACS, NGOs, Health, Education, carers and young people. The QAF will also provide a central point where information and data will be held.

The QAF will support caseworkers by providing them with a more comprehensive picture of what is happening in a child or young person’s life. It will ultimately be integrated into ChildStory, a new IT system which will be accessible to both FACS and NGO caseworkers.

The biggest change for caseworkers will be the collection of wellbeing information and how all of the information is provided to them.

FACS and NGOs already collect a significant amount of data and information on safety and permanency, but wellbeing information is often limited to anecdotal evidence and/or is not systemically collected or communicated.

Wellbeing will be assessed and measured against the following domains: mental health, cognitive functioning, cultural and spiritual identity, physical health and development, and social functioning.

What this means for caseworkers and children in their care:

  • Consistent, comprehensive and integrated information will be collected for each child
  • Collection and dissemination of this information will be systemic and streamlined, i.e. automated, where possible
  • Frontline casework staff will use this information to guide practice and better identify specific areas of need/support for individual children
  • Outcomes for children and young people in statutory OOHC can be validly and reliably measured.

An Expression of Interest for NGO partners to participate in a trial closed 18 July 2016.

Burrun Dalai Aboriginal Corporation, Mackillop Family Services and Key Assets Fostering NSW have been selected to participate in a trial of the Quality Assurance Framework following an EOI.

Applications for the EOI were assessed by a panel of FACS and external stakeholders. The purpose of the trial is to test the feasibility of the QAF rather than whether outcomes for children have changed.

The trial will last for around 12 months.