The NSW Carers (Recognition) Act 2010 (the Act) was introduced to formally recognise the significant contribution carers make to the people they care for and the community, by enacting the NSW Carers Charter and establishing the Carers Advisory Council.
The Department of Family and Community Services (FACS) is leading implementation of the Act in NSW.
The NSW Carers Charter includes 13 principles that affirm the valuable contribution that carers make and provides guidance on issues of significance for carers.
The revised NSW Carers Charter groups principles into four key areas:
The Charter is set out in Schedule 1 of the Act
The Act establishes the NSW Carers Advisory Council to promote the interests of carers. The Council also reviews and makes recommendations to Ministers on relevant issues affecting carers. You can read more about the Council and its members here.
The Act requires public sector agencies, which includes government departments and local councils, to:
The Act places additional obligations on human service agencies. These are public sector agencies that provide services directed at carers or the people they care for. In addition to their obligations as public sector agencies, human service agencies must ensure that the principles of the Carers Charter are reflected in their core work. Human service agencies are also required to report annually on their compliance with the Act.
To help agencies with their reporting obligations, an Annual Reporting Template has been developed. FACS has collated these annual reports and provided a report Carers (Recognition) Act 2010 Reporting by Human Service Agencies, to the Minister for Disability Services.
This report (to be an annual process) is a summary of Human Service agencies annual reports and includes examples of good practice. This report fulfils Recommendation 2 of the 2016 review of the NSW Carers (Recognition) Act (2010) to collate and publish agency compliance statements on the FACS website and provide a report to the Minister
The following resources have been developed to help NSW Government agencies to implement the Act.
Implementation Guidelines for Public Sector Agencies
To provide guidance for public sector staff to implement the Act (currently under review following the 2016 statutory review of the Act)
Fact Sheet: Guide to the NSW Carers (Recognition) Act
General guide about the Act
Two posters are available to promote the revised Carers Charter:
Both posters can be downloaded and printed in A4 or A3. Alternatively, hard copy posters can be ordered by sending an email with a contact person and postal address, the poster design (1 or 2) and number of posters to NSWCarersAct@facs.nsw.gov.au.
Human service agencies can use the Annual Reporting Template to report compliance with the Act.
If you require further information about the Act please email NSWCarersAct@facs.nsw.gov.au.