Behavioural Insights draws on evidence from psychology, sociology, social anthropology and neuroscience to understand what influences people when they make decisions in everyday life.
These insights are useful to FACS as they remind us that our clients, staff and partners all make choices based on a range of factors. This includes the way they understand their options and the way they are presented to them and what they have experienced in the past.
The FACS Behavioural Insights Unit was established in late 2014. Its purpose is to embed behavioural insights principles in program and policy design across the complex social policy areas (particularly child protection and social housing) that FACS is responsible for. By using these insights to tweak the way we do things we can improve our policies and services so that it reflects the experiences of the people who deliver and use them.
Behavioural Insights in FACS is about:
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