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Pricing, procuring and contracting human services

An overview of DCJ’s standard practices for engaging service providers to deliver human services that meet the needs of individuals, families and communities in NSW.

How we manage performance

DCJ monitors and evaluate the performance of service providers to ensure contracted services are delivered as agreed, risks to service delivery are managed and public funds are used appropriately.

In line with our Charter for working with contracted service providers, we use a strengths-based approach to performance management. This enables us to work in partnership with service providers to address service delivery issues and risks, strengthen the service system and improve outcomes for clients and communities.

We identify performance monitoring and reporting requirements in the program design process. These are specified in procurement, contract and program specification documents.

Our reporting requirements differ depending on the type and value of services being funded. At a minimum, service providers:

  • provide data and/or reports to DCJ that demonstrate they have met agreed targets, deliverables or milestones
  • acquit funding they have received, including providing corporate financial statements based on the organisation’s legal status, and an income and expenditure statement for contracts valued above $25,000.

Additionally, some contracts include reward and abatement provisions to drive good performance.

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Last updated: 18 Aug 2020