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The Registrar of Community Housing is a statutory appointment under section 10 of the Community Housing Provider (Adoption of National Law) Act 2012 (NSW).

The Registrar reports directly to the Minister for Family and Community Services (FACS) and registers community housing providers independently of FACS. While this reporting structure guarantees the Registrar’s independence, the Registrar of Community Housing's office operates as a business unit of FACS and receives support in the areas of accounting, information technology and legal services.

The office

The Registrar is supported by 2 specialist teams comprising analysts, financial analysts, sector liaison staff and administrators. One team looks after community housing providers registered under the National Regulatory System for Community Housing (NRSCH). The other looks after Aboriginal community housing providers.

For further information on the registration or regulatory system, please contact

Registrar of Community Housing
Ph: 1800 330 940
Fx: (02) 8753 8294
Locked Bag 4001, Ashfield BC 1800

Legislation

The Registrar of Community Housing holds office under section 10 of the Community Housing Providers (Adoption of National Law) Act 2012 (NSW).

NRSCH

The Registrar is responsible for administering the National Regulatory System for Community Housing (NRSCH) in NSW. The NRSCH is established by the Community Housing Providers National Law, which is contained in an appendix to the Community Housing Providers (Adoption of National Law) Act 2012 (NSW).

Other legislation

You can also go to the official NSW Government website for the publication of legislation, where you can search for Acts and Regulations as consolidated and in force or as repealed.

The Registrar is responsible for the registration and regulation of community housing providers in NSW, under the Housing Act 2001 (NSW) and the Housing Regulation 2009.

The Housing Regulation 2009, which commenced on 1 May 2009, replaced the Performance Based Regulatory System (PBRS). Under the Housing Regulation 2009, organisations that receive assistance from FACS Housing need to be registered.

Our Commitment to Service Delivery Standards

The NSW Registrar and staff commit to standards that are shaped by:

  • The FACS Code of Conduct
  • Information protections; including only providing information to those who need to see it at a point in time
  • Our undertaking to provide information and performance intelligence in timely manner
  • Our guarantee to respond to indications of poor performance and manage complaints in accordance with National Standards

Service Delivery Standards

Aligned to the commitment of all Community Housing Registrars, we are committed to ensuring that our approach to regulation is:

  • proportionate — reflecting the scale and scope of regulated activities. We commit to understanding the diversity of the Community Housing sector and allocate resources related to encouraging best practice and targeting risk.
  • accountable — able to justify regulatory assessments and be subject to scrutiny. We are welcome scrutiny, challenge and review against the application of these principles in our work. We hold ourselves to the same standards as those we regulate.
  • consistent — under like circumstances, we commit to achieve the same outcomes. To do this we incorporate:
    • internal quality assurance focussed on consistency
    • nationally agreed policies and guidelines
    • internally consistent and transparent decision making process
    • other Registrar, state and territory interests when dealing with multi-jurisdictional providers.
  • transparent — clear and open processes and decisions. We:
    • make policies and procedures visible
    • advise providers on how their submitted information is used
    • provide simple and clear performance assessments to providers in a useable form
    • provide informed assessments of trends and patterns in the sector to relevant parties and the public
    • collects information from other sources/relevant parties to validate provider information where necessary
    • establishes protocols with other government agencies to enable shared information and reduced red-tape.
  • flexible — avoiding unnecessary rules about how housing providers organise their business and how they demonstrate compliance with the National Regulatory Code.
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