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Early Review of the Specialist Homelessness Services Program

FACS engaged the Australian Housing and Urban Research Institute (AHURI) and the University of NSW Social Policy Research Centre (SPRC) to undertake an Early Review of the Specialist Homelessness Services (SHS) Program.

The Early Review provides feedback from clients, service providers and stakeholders about how the SHS system reforms and service responses are being implemented. It looks at what is and isn’t working well and identifies key areas where FACS and the homelessness sector can work together to improve services.

Findings are based on qualitative and quantitative data. Qualitative data was captured from client and service provider surveys; interviews with clients, service providers and stakeholders in four case study sites; and interviews with other government and non-government stakeholders.

The Early Review is one part of a range of activities of the SHS Monitoring and Evaluation Strategy. The next phase of this strategy is the outcomes and economic evaluation, which will focus on client and system outcomes, as well as on economic costs and benefits of the reform.

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