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Specialist Homelessness Services Case Management Kit

Case management is the key to assisting and working effectively with people who are homeless or at risk of homelessness and have a range of complex needs.

The SHS Case Management Resource Kit provides more detailed guidance on good practice case management in SHS to help you work with clients in a way that meets their needs and goals and empowers them to better manage their future.

The resource kit is divided into 3 sections:

  • Section 1: Introduction
  • Section 2: Case management in context – definition; policy; legislation; practice principles
  • Section 3: Case management in practice – relationship; elements; assessment; planning; acting; reviewing; working with other services.

Policy for delivery of services to unaccompanied children and young people aged 12 to 15 years

Children and young people who are homeless are likely to have experienced abuse, neglect or family violence at home, or mental illness. They may have also been in contact with the justice system, misused drugs and alcohol, or disengaged from education.

The Unaccompanied Children and Young People 12–15 Years Accessing Specialist Homelessness Services Policy outlines the roles and responsibilities of homelessness services, FACS and the broader service system based on the age and legal status of the child or young person. The policy also provides a framework for a more collaborative response to children and young people who need specialist support.

Specialist homelessness services and Homeless Youth Assistance Program (HYAP) providers are expected to deliver services to unaccompanied children and young people in accordance with the policy.

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