Make a contracting complaint, allegation of misconduct, compliment or suggestion
DCJ-funded service providers and their staff can contact us in person, by email, phone or letter, or by using the Your Feedback tool on the far right of the screen.
Select a matter to get the contact details
Child or young person at risk of harm
Complaint about your DCJ contract manager
Contracting complaint about DCJ
Contracting complaint about the actions of a DCJ-funded service provider
Contracting complaint about DCJ
Contact your DCJ contract manager. Their contact details are in the DCJ portal.
Read our definition of a contracting complaint.
Contracting complaint about the actions of a DCJ-funded service provider
Contact your DCJ contract manager. Their contact details are in the DCJ portal.
Read our definition of a contracting complaint.
Complaint about your DCJ contract manager
Contact the manager of your DCJ contract manager:
- ask your DCJ contract manager for their manager's contact information, or
- call your DCJ local office to request the manager's details.
Otherwise, you can use the the Your Feedback tool.
You can also contact the Enquiry, Feedback and Complaints Unit.
Call: 1800 000 164 (9 am to 4.30 pm, Monday to Friday)
Email: complaints@facs.nsw.gov.au
Post: Reply Paid 63437, Complaints Unit, Locked Bag 4028, Ashfield NSW 2131
Anonymous complaint
Use the the Your Feedback tool.
You can also contact the Enquiry, Feedback and Complaints Unit.
Call: 1800 000 164 (9 am to 4.30 pm, Monday to Friday)
Email: complaints@facs.nsw.gov.au
Post: Reply Paid 63437, Complaints Unit, Locked Bag 4028, Ashfield NSW 2131
Privacy complaint
To make a privacy complaint about how DCJ has handled your personal information, use one of the following contact methods.
Email: privacy@facs.nsw.gov.au
Fill in the privacy form
Post: Privacy Unit - DCJ Legal, Locked Bag 4028, Ashfield NSW 2131
Matter for the NSW Ombudsman
You can report any contracting matter or escalate a contracting complaint to the NSW Ombudsman.
Call: 02 9286 1000
Email: nswombo@ombo.nsw.gov.au
Visit: www.ombo.nsw.gov.au
Post: Level 24, 580 George Street, Sydney NSW 2000
Allegation of misconduct
Contact the manager of your DCJ contract manager:
- ask your DCJ contract manager for their manager's contact information, or
- call your DCJ local office to request the manager's details.
Read our definition of an allegation of misconduct.
Child or young person at risk of harm
Contact the Child Protection Helpline.
Call: 13 21 11 (24 hours, 7 days)
For more information, visit the guide to making a child protection report on this website.
Compliment or suggestion
We're always happy to receive constructive feedback and suggestions. Please use the Your Feedback tool, and let us know if you'd like a response.
Other matter
For any other matter, visit the complaints and feedback page on this website.