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Annual accountability survey results

Every year, service providers have the opportunity to provide feedback about their experience of the annual accountability process.

Survey of the 2018–19 annual accountability process

We didn’t run a survey of the 2018–19 annual accountability process in 2020 due to the COVID-19 pandemic.

Survey of the 2017–18 annual accountability process

We surveyed funded service providers and DCJ contract managers about the 2017–18 annual accountability process, covering our communication, the available resources, and our training and support.

We’ve collated the results of the survey into an infographic summarising our findings and outlining the improvements we intend to make. A text-only summary of the survey results is also available.

Survey of the 2016–17 annual accountability process

During March and April 2018, we conducted a survey of service providers who participated in the annual accountability process for the 2016–17 financial year.

This report summarises what we heard from you.

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Last updated: 29 Jun 2020