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The NSW Government is committed to reducing homelessness and is taking a holistic approach to tackling homelessness and the factors that contribute to it. Those factors are complex and require a range of solutions to meet the needs of vulnerable people.

On Census night in 2011, more than 28,000 people in NSW were counted as homeless.

Between 2006 and 2011 (ABS Census, 2011) there was a:

  • 27% increase in the overall number of homeless people in NSW
  • 20% increase in the number of people sleeping rough on the streets
  • 17% increase in the number of Aboriginal people who were homeless.

Our homelessness services and programs aim to break cycles of homelessness by balancing prevention and early intervention with crisis responses.

Specialist Homelessness Services Program

Specialist homelessness services, funded by FACS and delivered by non-government organisations across NSW, form a vital part of the service system supporting people who are homeless or at risk of homelessness.

The specialist homelessness services system focuses effort on people in the community known to be most at risk of homelessness. There are 159 specialist homelessness services across NSW that will help more than 54,000 people each year. This includes women experiencing domestic and family violence, rough sleepers, young people leaving care, people with mental health issues and people living in unsafe conditions.

Specialist homelessness services work in partnership with housing providers and other service providers, such as those delivering drug and alcohol, domestic violence and mental health programs. These collaborations between services help people at risk of becoming homeless to stay housed and those already homeless to find and keep a home.

Find information about how to contact these services at HSNet.nsw.gov.au.

Connect 100

The Connect 100 program assists people who are homeless and have drifted into the inner city of Sydney.

Connect 100 aims to reduce homelessness in the inner city by providing housing and support packages to people in or near their communities of origin, if safe and appropriate. By doing this, we hope to make it easier for people to reconnect with family or social networks, and live where accommodation may be more affordable.

Connect 100 offers a housing first approach, which involves providing clients with housing up front and then providing support services to help them sustain a tenancy.

At any given time, the program aims to assist 100 people to live affordably in their community through:

  • private rental accommodation leased and managed by community housing providers in suburban and regional locations
  • help from specialist homelessness services and other support services as required.

As people exit the program (by moving to permanent homes), their places are refilled by others who might otherwise be sleeping on inner city streets. So the total client numbers will be greater than 100 over the life of the program.

Connect 100 accepts referrals from all inner city specialist homelessness services.

Women’s services and refuges across NSW

Over half of the specialist homelessness services across the state include a specialist response for women, including women with children, women with complex needs, and women who are escaping domestic and family violence.

The specialist homelessness services system also includes a network of women’s refuges across NSW that support women, with or without children, including those who are escaping domestic and family violence.

Find information about how to contact these refuges at www.hsnet.nsw.gov.au.

View an overview of assistance provided to homeless women and children by specialist homelessness services.

Domestic Violence Response Enhancement

As part of the NSW Government’s initiatives to combat domestic violence, we have provided additional funding through the Domestic Violence Response Enhancement (DVRE) to strengthen and enhance homelessness service responses, including women’s refuges, for women and children experiencing or at risk of homelessness because of domestic and family violence.

Through the DVRE, specialist homelessness services and Service Support Fund services that are funded to deliver a domestic violence response have greater capacity to strengthen their after-hours responses to women in crisis through tailored local service models, including increased crisis and temporary accommodation options and support.

Funding is also used for flexible brokerage, safety planning, case management, and assessment and referral after hours. This ensures all women who present to a service receive a risk and safety assessment to identify immediate needs, and referral to the most appropriate accommodation and/or support.

Information about service providers that receive DVRE funding is available at HSNet.nsw.gov.au.

Service Support Fund

The Service Support Fund (SSF) was established to deliver new programs that complement specialist homelessness services and the wider approach to reducing homelessness.

Information about SSF providers, including a brief service description is available at HSNet.nsw.gov.au.

Homeless Youth Assistance Program

Children and young people who are homeless are more likely than their peers to have experienced abuse, neglect, family violence at home, and/or mental illness. They may have been in contact with the justice system, to misuse drugs and alcohol, or to be disengaged from education.

Through the Homeless Youth Assistance Program (HYAP) we fund non-government organisations to provide targeted and holistic responses to help unaccompanied children and young people aged 12 to 15 years who are homeless or at risk of homelessness.

Under the HYAP, 19 service packages have been established across NSW. These include 17 services established through the recent HYAP select tender and two early release providers in Sydney.

These services provide integrated support and accommodation with the aim of reunifying children and young people with their families and broader support networks, where appropriate, or enabling them to transition to appropriate longer-term supported accommodation.

Key objectives of the HYAP include supporting children and young people to:

  • rebuild family, kin and cultural connections and work towards family reconciliation, where appropriate
  • successfully transition to independence
  • engage with education, training and/or employment
  • access mainstream health, mental health and wellbeing services
  • engage with the broader community to support their successful transition to independence.

Service providers funded through the HYAP have demonstrated experience and expertise in delivering positive outcomes for unaccompanied children and young people.

Information about HYAP providers is available at HSNet.nsw.gov.au.

Get in touch

For enquiries about homelessness services and programs, please contact the Homelessness Team at shsprogram@facs.nsw.gov.au

If you or someone you know is homeless or at risk of becoming homeless please contact Link2Home or The Child Protection Helpline is the state-wide call centre staffed by professionally qualified caseworkers to receive and screen child protection reports. It is available 24 hours a day, 7 days a week.

Link2home
1800 152 152

The Child Protection Helpline
132 111

Mandatory reporter calling The Child Protection Helpline
133 627

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